runouts will colour the visitor’s view of the entire venue. So how do managers minimise waste, shorten the washroom queues, and improve the customer experience?
Clear vacant/engaged signage on cubicle doors – or even red/green traffic light-style signals – will speed up entry and avoid the need for people to try several doors before finding an available cubicle. Toilet paper dispensers should also be easy to access and quick to use.
The Tork SmartOne system is a good option because the paper is delivered via a nozzle at the front of the unit. The end of the paper is clearly visible and there is no need for the visitor to reach inside the dispenser. The system also helps to avoid run-outs and cuts consumption because the paper is delivered one sheet at a time, reducing usage by up to 40% (compared to traditional maxi jumbo dispensers).
A clearly marked automatic flush system will enable the visitor to exit quickly without having to search for the push button. When the washroom user is ready to wash their hands, sinks should be plentiful and soap should be liberally supplied. An easy-to-use soap dispenser offering a long- lasting supply will speed up the process: for example, Tork Spray Soap delivers 2650 doses of soap per refill, which reduces the risk of run outs.
Tork Foam Soaps are also a good option in stadiums because the dispenser contains 2500 shots of soap per refill, compared with around 1000 in most liquid soap systems. The dispenser requires a particularly low push-force, which makes accessing the soap both quick and easy.
A high-capacity hand towel dispenser will allow visitors to take a towel and move on, drying their hands as they go while freeing up the unit for the next user. This encourages good hand hygiene. The Tork PeakServe Continuous Hand Towel Dispenser caters for more than 1000 guests between refills and delivers each towel in just three seconds, reducing the user’s waiting time.
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The Tork PeakServe dispenser has also been designed to give out sheets of paper singly to avoid over-consumption, a sustainability benefit while also reducing costs. Additionally, the unit ensures that each visitor only touches the towel they use for enhanced hygiene.
In order to minimise the amount of waste created in the washroom, Essity offers the world’s first paper hand towel recycling service. Tork PaperCircle enables venues to reduce the carbon footprint of their paper hand towels by at least 40% compared with current waste handling options (Swedish Environmental Research Institute, 2017). Customers signing up for Tork PaperCircle have their used washroom hand towels picked up from their business premises and taken to local Essity mills, where they’re turned into new tissue products.
Clear signage in the washroom indicates where visitors should place their used towels for recycling. This demonstrates the sustainability credentials of the venue’s managers while also providing a strong ethical message to washroom visitors.
Digital technology can further help to ensure that the dispensers of a busy washroom are kept topped up at all times. For example, Tork Vision Cleaning allows the cleaners to remotely check on which dispensers are running low via ‘connected’ washroom dispensers. This allows them to top up the units at any time, avoiding run-outs.
Stadiums are often criticised for their overcrowded, badly- run washrooms – in fact, these facilities are frequently viewed as a negative by visitors attending an event. However, if stadium chiefs install efficient systems and manage the facilities well they can reduce costs, boost food and drink profits, cut queues, improve visitor satisfaction while also highlighting the venue’s sustainability credentials. This spells good news for all concerned.
www.tork.co.uk LEISURE & HOSPITALITY | 53
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