Drop the mop
MotorScrubber lets us in on why the time of the traditional mop and bucket should come to an end.
Since the start of the pandemic, cleaning has taken centre stage in every industry. Customers are fixated on the cleanliness of every part of your store. They want to know it’s been appropriately taken care of -- even the abyss underneath the fixtures where the stray hangers and lonely socks end up.
So why are we still accepting sub-standard cleaning practices in a time where health, safety, and hygiene are the nation’s priority?
Just picture this: you enter a high-end store where you anticipate luxury goods, a premium experience, and excellent customer service. You then see a cleaner with a bucket of filthy water. They dump in a straggly string mop, let it drip, and then start slopping it wall to wall and around the floor. Suddenly the store looks a lot less sophisticated.
Disappointed? So are your customers.
Cleaning is no longer something you can do once or twice a week to tick a box. Now, periodic deep cleaning and daily maintenance are the only ways to keep on top of your
34 | RETAIL & DAYTIME CLEANING
business’ hygiene and reassure your customers that you’re doing everything to protect them.
First impressions count, especially when convincing someone to part with their hard-earned money. Studies show that 84% of shoppers place significant value on the physical environment of a store, whilst a further 64% said they have previously left a store because of its poor appearance. Your cleaning methods are also under scrutiny, as the obvious use of dirty mops would influence almost two-thirds of people to view a business negatively. Not keeping on top of your cleaning routine is a sure-fire way to lose your customers, as they instantly associate your store with poor standards and disappointing quality.
Typical string mops also cause more contamination than they clear. A study by Leeds Beckett University (Leeds Metropolitan University at the time) found that the tools used to clean floors were key culprits in spreading bacteria; the floors were more infested with bacteria after mopping than they had been before – but these bacteria aren’t removed. They either remain on the floor that you think is
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