Mailroom & Document Management
for FM company staff or that of their customers to spend valuable time maintaining the system. Outsourcing in this way gives organisations the ability to scale capture volumes and process complexity in line with the needs of the business.
It is neither cost nor time effective to hire or re-deploy and train internal staff, purely to support the document capture process. Outsourcing the service fully leverages a supplier’s expert employees who are highly efficient at managing the system.
Any experienced provider will advise on the most appropriate service and the choice may vary from an on-site managed service, off-site managed service to an in-house solution. However, outsourcing document capture has a range of business benefits that can’t be overlooked – businesses can work more productively without the need to take on more staff.
Speeding up internal
business processes Working with centralised electronic documents with a single point of access, employees can store, retrieve and share files whilst adding on- going updates more effectively. Collaboration across projects and departments is easier because employees and third-parties can
56
all access data from a centralised source, resulting in better decision- making.
Rather than storing paper documents at even more expense, the centralised secure hosting environment contributes towards disaster recovery requirements. In addition, a full audit trail can be kept for each document, helping FM providers meet compliance regulations.
Automating document processing speeds up the access to business critical data and reduces the amount of time staff spend manually filing and retrieving documents. For example, scanning third-party invoices as soon as they enter the business enables an electronic copy of the data to be delivered instantly to the correct work stream and payment to be issued quickly. This is far more efficient than waiting for a hard copy to arrive and in turn, improves customer service.
Keeping clients happy Fast customer response times
are vital to customer retention in a competitive market. By using a document capture and management solution effectively, FM companies can deal with customer requests more efficiently. In turn, this supports growth strategies through the utilisation of more efficient business
processes, enabling FM companies to manage higher volumes of clients without reducing service levels or increasing overheads.
Adding electronic document capture to an existing FM offering makes good business sense as it provides the customer with a solution, which they cannot generally implement on their own due to time and cost implications. Working with an expert outsourcing provider, one that has the knowledge and ability to seamlessly design, implement and support the service ensures that the customers only receive the most sophisticated and bespoke solutions, improving the customer experience.
Alternatively, if customers use document capture and management within their organisation they too can experience the benefits of improved customer service, reduced business costs, compliance and greater efficiency. Whether it is managing people, time or money, an electronic document capture solution can speed up manual processes and improve the quality of the working environment.
www.capitalcapture.com
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64
