Editor’s Voice Tomorrow’s T omorrow’s Fa cilities Managemen t


Editorial Editor Karen Asbury


Assistant Editor Eve Douglas eve@opusbusinessmedia.co.uk


Group Editor Charlotte Taylor charlotte@opusbusinessmedia.co.uk


Advertising Sales Director Paul Turner


paul@opusbusinessmedia.co.uk


Account Manager Clare Gapp clare@opusbusinessmedia.co.uk


Account Manager Storm Little storm@opusbusinessmedia.co.uk


Production Production Director Hannah Wilkinson hannah@opusbusinessmedia.co.uk


Studio Assistant Nikki Wilshaw nikki@opusbusinessmedia.co.uk


Accounts Financial Director John Fuller


john@opusbusinessmedia.co.uk


Circulation Circulation Manager Hannah Wilkinson hannah@opusbusinessmedia.co.uk


CEO Mark Hanson mark@opusbusinessmedia.co.uk intelligent innovation Registered in England & Wales No: 0678628


Opus Business Media Ltd Bollinbrook House, Beech Lane Macclesfield, Cheshire SK10 2XZ


Email: info@opusbusinessmedia.co.uk


Tel: 01625 426054 Fax: 01625 614787


www.tomorrowsfm.com This publication is copyright Opus Business Media Ltd and may not be reproduced or transmitted in any form in whole or in part without the prior written permission of Opus Business Media Ltd. While every care has been taken during the preparation of this magazine, Opus Business Media Ltd cannot be held responsible for the accuracy of the information herein or for any consequence arising from it. The publisher does not necessarily agree with the views and opinions expressed by contributors.


Hello everyone and welcome to the latest


issue of Tomorrow’s FM. Isn’t it lovely to have a bit of sunshine here in the UK? It looks like Spring is finally on its way! However, that doesn’t mean we can pack up our computers and work outside unfortunately. So back in the office we come. This month, we are featuring Lighting and although the sun may be shining through the windows again, as a nation we are forgetting to turn our lights off after closing up shop. Is this an expense you can really afford?


Not far from this topic is Energy Management; a vital factor in every Facilities Managers role. We’ve got advice from npower and British Gas in this section so have a look to see if there is anything you could improve on.


Also this issue, we’ve taken a look at Customer Service & Telecommunications. It’s a well known fact that we are more likely to talk about a company after receiving bad service. Don’t let bad words spread about your facility or services. We’ve included how to deal with complaints by going back to basics.


Also in this issue we’ve featured Mailroom & Document Management and CAFM & IT as well as a preview of the upcoming Facilities Show in Birmingham.


And finally, this is will be my last issue as Editor, so if you’d like to get your news featured in the next issue, or if there is something you’re dying to read about next time, please feel free to call the office and let the team know.


Take care.


Karen Asbury Editor


04


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