Mailroom & Document Management
Stay competitive: outsource document capture
Outsourcing document capture can not only bring internal business efficiencies but add value to the customer offering for facility management providers, says Capital Capture Managing Director, Mark Kirpalani.
Flexible outsourced document management services are replacing the need for expensive hardware, infrastructure investment, staff training and paper storage. Such solutions are providing the facility management (FM) sector with the ability to add value to their existing customer offering and improve their own internal processes.
Faced with a constant stream of information about each
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contractor, contract and employee, FM companies need to handle documents fast and efficiently, particularly as they take on the management of larger, more complex estates. Similarly, FM customers are looking to work more cost and time effectively across their operational processes. Whether it is an insurer looking to speed up claims form handling or a business moving office that wants to archive documents, there are many business processes that can be optimised if an electronic document capture and management solution is implemented.
In the past, document capture and management has been considered too expensive and difficult to implement. However, outsourcing the process means using an
external team and equipment, which eliminates upfront Capex and infrastructure changes.
Why outsource document
capture? FM companies and their customers have to deal with a complex array of services on a daily basis and many do not have the time, funds or resource to deploy an in-house document capture solution. By choosing an outsourced solution, everything from the dedicated hardware to the document capture staff can be provided by the same expert supplier. To eliminate costly changes to existing infrastructures and servers, the outsourced service can be implemented on an external network.
With upgrades conducted by the service provider, there is no need
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