Customer Services & Telecommunications
Client for Life
Peldon Rose explain how to retain your
clients. More than ever in today’s harsh economic climate it’s important to gain repeat business from customers. A company that knows how to do this is the award winning design and build consultancy Peldon Rose.
Peldon Rose has a strong client for life ethos and it constantly strives to provide the highest levels of service and delivery. Client care is essential. Repeat business is not only important, but is vital to success and is an immediate barometer as to how satisfied clients are with concepts and implementation.
Peldon Rose’ clients form a constellation of some of the brightest stars in worldwide business. The workspaces it provides have to be first-rate to ensure an exemplary business performance.
The work that Peldon Rose has carried out for diverse organisations ranging from Tullow Oil, Baker Hughes to Sapient Nitro and Google are prime examples of strong and long lasting client relationships. Peldon Rose has won repeat business acquiring loyal clients and the companies concerned have gained a dedicated workplace consultant that fully understands its needs, values and visions and is able to help satisfy both present and future requirements.
‘’Gaining a client’s trust cannot be attained quickly’’, said Jitesh Patel, Chief Executive Officer, Peldon Rose Workplace Consultants, ‘’it is a long process that can take years. There must be a lot of hard and committed work, honest collaboration, ability to consistently identify the right solution and a reliable provision of service.
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“This should be carried out to the best possible standards, delivered on time and to budget, for a first class service. Importantly both parties must be completely transparent. If there are any problems or concerns from either side, these should be communicated and dealt with.”
Jitesh Patel Top Tips for client retention:
1. The design brief: This must be connected to the company’s organisational strategy and goals. A good brief comes together when insights about the business are translated into design themes and concepts. Discussions, brain storming and interviews are used to gather the necessary knowledge to establish what design concepts should be prioritised and carried forward in design development. Ultimately work place design should support company effectiveness.
2. Stay fresh and innovative: the changing nature of work means greater mobility of workers and the need for more flexible workspace environments able to support changes. To achieve an exemplary workspace design, a smart use of technology is key since it allows innovative solutions tailored to changing work requirements. The focus of any design and build project should be on fitting the workplace to
the work rather than the other way round. Innovation, forward thinking and bright solutions will wow your clients.
3. Always go the extra mile: Be attentive to client needs and be consistent with what you say you will deliver. Consistency, professionalism and effective delivery of operations will gain your client’s trust and loyalty, leading to a happy client and ultimately to repeat business. Provide your clients with all the information you can including space standards, true to life design and maintenance needs.
4. Understand your client: By fully understanding your client’s needs, values and visions you will be able to help satisfy both present and future needs. In order to facilitate this you should get to know your clients business inside and out. A full comprehension of their company ethos, people and direction will keep you ahead of the curb.
www.peldonrose.com
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