FEATURE | YEARBOOK 2013 /14
As subfloor preparation is such a vital part of flooring installations, Darren takes on the role of would-be customer very well, asking each member of the team why, for example, he needs to pay for a DPM and whether or not he can “get away with not having one.” He assesses the budding Master Installers not just on their installation techniques and product knowledge, but also on how they answer these challenging questions and how they conduct themselves. “The way I teach may look strict,” he commented. “But if a consumer uses one of my Master Installers, I want them to be happy. Not just with the installation, but the whole process. I have to be 100% confident with them myself before I can consider approving them to others.”
Seeing the Master Installer’s course first-hand really opens your eyes to the quality of both the course and Darren’s guidance. When challenged about his high standards, Darren replied: “Some places don’t seem to care about the attendees once they leave the training facility, which I find upsetting. Unlike many other schemes, we don’t just hand our trainees a certificate of completion before showing them the door for good. Instead, we actively work to promote their skills and workmanship to consumers through a variety of channels to ensure that the course is worth their time and effort.”
www.tomorrowsflooring.com
All Master Installers will have their details on the ‘find an installer’ section of the main consumer Quick-Step website at
www.quick-step.co.uk, which receives thousands of visits per month, and retailers will have access to specialist point of sale and marketing support if they offer the Master Installer service. “Thanks to our dedicated marketing efforts, consumers are now very aware that they simply will not get the same benefits if they do not use an approved Master Installer,” Darren continued. “The two year manufacturer’s guarantee that supports all Quick-Step Master installations is a serious attraction in these austere times, so we encourage fitters to find out just how we can help their business.”
Other advantages of becoming a Master Installer include the ability to qualify for the government-backed TrustMark scheme for tradespersons and access to Master Installer clothing and van stickers.
To find out more about the Master Installer Course and everything else the Quick Step Academy can do for you, visit www.quick-step-academy.
co.uk or follow the team on Twitter @QSAcademy. At the time of going to print, the Master Installer Course costs £529.00 (excluding VAT) for the full three days, or £669 (excluding VAT) if you wish to get two nights of accommodation.
07
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104
