Training & Education | Sponsor
Taking training to the next level
Lyn Crowther FBICSc, Managing Director of Cleanwise Training and Management Ltd, shows the difference that quality training can make...
Cleaning is the fundamental service that is required by everyone. It does not matter if in Peterborough, Port
Talbot or Peterhead. Cleaning supports the economy by providing employment and a safer, cleaner environment for everyone.
Every place will have its own unique environmental issues. However, the main factor is the need for efficient and effective cleaning solutions. For example, offices, shops and schools all have different needs, as do trains, hospitals and public spaces. All of these situations have to be dealt with on a day-to-day basis.
What is the answer? The environment, sustainability and cost have to be a key factor to the success of any cleaning provider. New technology brings with it scepticism, does it work, is it cost effective, reluctance to change and the old adage - “Why fix it if it is not broken?” There are myriad of ways that businesses can practice
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sustainability: recycling and waste reduction, water conservation, paperless office, day- lighting, sensor temperature control, recycled carpeting and flooring, hybrid vehicles and solar power. Many of us have proved the benefits of using a micro-fibre flat mop to the old fashioned mop and bucket routine. This example highlights the savings to be made in usage of chemicals, water and time.
Like all change this will only work when it is managed correctly.
Well-trained personnel are paramount to the progression of our industry, sustainability and credibility.
Practical operative training has been available within the industry for many years accredited by various awarding bodies; however all of these practices require skilled management to make them effective across the broad spectrum of the cleaning industry. Operatives can be taught the basics of any cleaning task in a training environment but it is the skill of the managers who will adapt these tasks to the specific requirements of any given
establishment. The communication skills of the management will give the client confidence and satisfaction in a job well done.
Common practice within the industry is that frontline managers are promoted out of the cleaning supervisory level, there are many benefits from this style of progression but unfortunately in many cases they do not have the necessary skills and experience to be good and effective in the managerial role. Inevitably they will make mistakes and this can mean that there is a cost in terms of customer reputation and the service delivered to the client. All of these things can make the role of the new manager more difficult than it needs to be. Training in the skills required for their new role is imperative to aid the confidence of both the new manager and the client.
www.cleanerthinking.com
www.tomorrowscleaning.com
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