TRAINING & EVENTS
TRAINING & EVENTS
TRAINING COURSES
The Chamber Training courses can be delivered as classroom format at the Northampton Chamber training suite, Waterside House NN4 7XD, with limit numbers and in compliance with Covid-19 restrictions. Should local Covid status change, a virtual training delivery format will be offered as an alternative. Additionally, the Chamber Bespoke Training Service can help you arrange an inhouse virtual or classroom session designed to match your business requirements, call the Training department for details on 01604 490490 or email
training@northants-chamber.co.uk
HEALTH & SAFETY
MENTAL HEALTH AWARENESS DATE: 1 December TIME: 9.30am – 12.30pm COST: Members 140 + VAT Non-members 180 + VAT
This half-day course is aimed at providing learners with the knowledge to identify suspected mental health conditions and the skills to start a conversation and be able to signpost the person towards professionals. By providing delegates with a skill set and confidence to identify and signpost possible Mental Health conditions. Reducing the impact on individuals and the organization. This course is for staff at all levels in all sectors of industry and business where a company has identified the requirements or wish to improve their understanding of Mental Health.
GETTING THE MESSAGE RIGHT CUSTOMER SERVICE ON THE
TELEPHONE DATE: 21 January 2021 TIME: Full-day COST: Members 229 +VAT Non-members 299 + VAT
In this competitive economy it is essential that you attract and keep clients. Customer Service is a critical part of this process. A telephone conversation may be the only contact you have with
your customers or incoming enquiries, it is therefore essential that you master the skills to keep the conversation flowing; obtain important information and ensure your customer - or potential customer - leaves the call with a good impression of your company.
SALES & MARKETING
SOCIAL MEDIA MARKETING DATE: 26 January 2021 TIME: Full day COST: Member 229s +VAT Non-members 299 + VAT
Working across LINKEDIN, TWITTER, FACEBOOK and PINTEREST to best fit your marketing strategy, gain practical experience with case studies and exercises and develop a strategy across the key social media platform. This in turn can deliver a clear message to strengthen your brand and customer relationships. This practical session will show how social media feeds into your company’s business and communications objectives, and how to gain the most mileage out of the marketing budget!
MANAGEMENT AND PERSONAL DEVELOPMENT
MANAGING YOUR WORKLOAD DATE: 20 January 2021 TIME: Full-day COST: Members 229 + VAT Non-members 299 + VAT
26 inbusiness DECEMBER 2020/JANUARY 2021
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Take a day to reassess the purpose of your role and how to achieve the key tasks. Look at ways to manage the less productive tasks and then pick up lots of tips and techniques to help make things run more smoothly (one simple technique has saved many previous participants over an hour a week)! Take away a list of practical tasks and habit changes, that you know will make a difference to the way you work.
SUCCESSFUL SUPERVISORY MANAGEMENT DATE: 13 & 14 January 2021 TIME: 2 full days COST: Members 458 + VAT Non-members 598 + VAT
How do you get the best out of your workforce? Do you know what motivates them to perform that little bit better? This course will introduce you to some tools and techniques that will help you to improve the performance of your team. The transition from team member to team leader is one of the most challenging. This pragmatic workshop teaches you how to increase work output, improve the quality of work and achieve greater flexibility in working. It is essential training for established and newly appointed supervisory staff and it is vital training for anyone about to become a supervisor.
MANAGING CONFLICT DATE: 27 January TIME: 9.30 – 12.30 (half-day) COST: Members 140 + VAT Non-members 180 + VAT
Conflict is inevitable, people disagree, argue and sometimes this is conflict. Conflict management is a way of resolving conflict early by means of skilled communication and negotiation. We need to know how to nip it in the bud and how to diffuse the situation before it gets out of hand. The best way to resolve conflicts is to develop a rational approach to all people and all problems. Use reason, as opposed to either a high emotional approach or avoidance.
INTERNATIONAL TRADE RULES OF ORIGIN: PREFERENTIAL & NON PREFERENTIAL “ BCC ACCREDITED COURSE” DATE: 10 December TIME: Full-day virtual COST: Member 299 + VAT Non-members 369 + VAT
To explain the subject of origin which is essential to understand as the country in which a product is made can effect the import duty that is applicable. Also the non preferential rules for determining the country of origin of goods in accordance with the provisions of primary rules and residual rules.
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