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TECHNOLOGY


How to use technology to work more collaboratively


By Peter Storer (pictured), Managing Director, Green Giant Consulting


There is a wide range of online solutions available for companies wanting to improve employee engagement and enhance their team, customer and supplier collaboration and it’s important to pick one right for your company; there’s no one size fits all approach.


Five crucial questions to help you decide on the right tool for your organisation:


1. What are your organisation’s challenges? If general communication is one of the main challenges, your choice of tool will be different than if you encounter collaboration issues between teams.


2. Which features do you need from your collaboration software? Be clear about which features you need and which are ‘nice to haves’. Most professional packages provide enough features at basic level for most users and only super users will need all existing features.


3. What are your security requirements? Do you require end-to-end encryption and multifactor identification, or will simple personal passwords suffice for your business’ requirements?


4. What are your data capacity needs? Most collaboration software packages provide different data capacity at different levels. What do you need now and is there an option to grow into a higher-level package?


5. What is your current IT infrastructure? Do you need your collaboration tool to integrate with your CRM (Customer Relationship Management) system or your ERP (Enterprise Resource Planning) software? Make sure they do before you commit to avoid frustration from the start.


CHOOSING THE RIGHT TOOL FOR YOUR REQUIREMENTS Once you have your ideal specification, you can choose from all the tools that meet your requirements. Popular tools in the market are Slack; Monday.com; Microsoft Teams; Workplace by Facebook; Yammer; Zoom and Asana. Most organisations do have Microsoft Teams as part of their Office 365


licenses so this is worth checking as it is a powerful tool and should be seriously looked at if you have it available. All of the above offer the ability for team members - internal and external - to work from anywhere there is an internet connection (office, home, coffee shop, customer site – the list goes on). This gives flexibility and agility across the


organisation and can save you money by running team meetings remotely rather than everyone driving to the office and sitting around a board room table. So, to answer to the question: “Could you use


technology to work more effectively?” - the answer would always be a resounding “Yes” and it shouldn’t cost much, if anything, to start working smarter.


88 business network April 2020


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