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MEMBERNEWS Investment leads to growth for TIS


In the past year, fire and security specialist Total Integrated Solutions (TIS) has increased investments in its systems, infrastructure, assets and staff. This investment has led to TIS


achieving a milestone £15m turnover for the first time in the business’ history. TIS’ strategy focuses heavily on


internal culture, helping employees and subcontractors to engage with customers. Particular focus has been made through the development of TIS’ internal Quality Team. The team represent the essence of TIS, working to develop an inspiring internal culture while promoting excellent customer service. This has resulted in an improved


company ethos and a focused, dedicated team working together towards the same goal. Karl Hayman, Head of Quality


and Culture, said: “The development of the Quality Team has been imperative to TIS’ success. Creating a positive and


rewarding culture has motivated staff to deliver a truly premium service for our customers that has been reflected in our growth.” The success of the Quality Team


can be felt across the breadth of the business and is mirrored in the calibre of TIS’ customers, which include the University of Leeds,


James Twigg


‘Our exceptional growth is down to the dedication of each and every member of staff’


Cadent Gas and the Audley Group. To accommodate for its growing


customer base, TIS is opening its fifth office in Uxbridge, allowing the business to expand its premium


service to customers in the south and south east regions. Celebrating TIS’ success Managing Director, James Twigg, who bought the business in April


2019, said: “I’m immensely proud of the progress we’ve made since April and I’m excited to see our triumphs continue. “Our exceptional growth is down


to the dedication of each and every member of staff - we’ve definitely got lots of plans to celebrate across all of our offices.”


A1 Comms named Best Retailer again


A1 Comms has been crowned EE’s Best Retailer four years running, as well as Best for Marketing 2019, a new award category. EE announced A1 Comms as the winner of both categories at its Indirect


Retail Partner Awards, an annual event held to recognise EE’s best performing partners, hosted this year at the world-famous Buddha Bar in London. Paul Sisson (pictured), CEO of A1 Comms, said: “I couldn’t be prouder of


the team at A1 Comms, whose professionalism and continuous hard work has helped us secure EE’s Best Retailer award for a record fourth year in a row.” A1 Comms retained its title as EE’s Best Retailer after excelling against several performance indicators, such as sales volume, quality of service and customer value. Successful collaborations on strategic marketing campaigns – including the launch of EE’s 5G network – were key in A1 Comms winning a new Best for Marketing award. Andy Wilton, Account Director of Independent Retail


Partnerships at EE, said: “A1 Comms and EE have enjoyed a long-running and successful partnership for many years. In its work, A1 Comms consistently demonstrates confidence and knowledge of its customer needs. We work well together because the customer is at the heart of everything we do. “The team at A1 Comms has consistently continued to deliver across all the important KPI metrics relevant to both businesses.


They thoroughly deserve winning the Best Retailer award - for the fourth year running – and scooping the Best for Marketing award too. “Its key values of being personal, simple and brilliant align closely with ours, and reinforce why it is one of our key partners.”


8 business network April 2020


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