MEMBER NEWS
Turn to Citizens Advice Plymouth for your specialist training needs
Citizens Advice Plymouth are leaders in the charity advice sector and can offer a range of training topics and solutions to suit different organisations and their needs. Being at the forefront of the
advice sector has allowed them to develop a wealth of knowledge and expertise that can be shared with a range of organisations. All Citizens Advice Plymouth
staff and volunteers are trained to high levels to deal with the complex range of issues and varying needs of the people they interact with. Their specialist training department is adept at bringing people together for training sessions, tailoring course content and delivery methods for a range of organisational needs In addition to their
core service across Plymouth, which helped over 19,000 people last year with over 118,000 issues they were facing, Citizens Advice Plymouth also run national partnerships for the likes of EDF Energy, South West Water, OVO Energy and Bulb supporting their customers. They also run projects such as
12 Chamber Profile Spring 2020
City College for a variety of student placements and apprenticeship roles. They are seen as the market
leader in supporting vulnerable customers nationwide for these utility companies and they take this passion and expertise to create bespoke training offers and courses for a range of partners and organisations across the city and beyond.
Citizens Advice Plymouth offer specialist training in advice for: • Welfare benefits • Energy/utilities • Debt and money • Employment and work • Health and wellbeing
They also offer training in: • Information gathering and provision
‘Citizens
Advice Plymouth employs over 100 staff’
South West and the Kay Kendall Leukaemia Fund, which helps people
at a particularly difficult stage of their lives. Citizens the Pension Wise service across the
Advice Plymouth have also been recently funded to launch a Legal Advice Centre in Plymouth bringing in pro bono legal advice through a variety of innovative digital
channels to fill the gap in legal provision. Citizens Advice Plymouth
employs over 100 staff in several locations across Plymouth and continues to grow their volunteer offer with 50 people currently giving their time in a number of areas. They have longstanding partnerships with The University of Plymouth, Plymouth Marjon and
• Development of frontline services
• Dealing with difficult situations • Questioning, listening and challenging
• Performance management • Change management • and much more...
If you are interested in learning more about their range of commercial training solutions then please contact training.enquiries@plymouthcab.
org.uk or call 01752 676 099
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