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ALL THE LATEST NEWS, VIEWS AND STORIES FROM AROUND YOUR LOCAL AREA:FEBRUARY/MARCH


THE WONDERFUL AND COMPUTERS


WORLD OF DIGITAL


Kia ora, as they say in New Zealand, where I’m currently sat and it’s a balmy 24 degrees. I make this trip annually to see clients and family. Every year, it’s the same; arrive, get over the jetlag and start fixing people’s technology...


It never ceases to amaze me that most of the problems my customers have, no matter where I am in the world are fundamentally the same: slow computer, updates, new versions of software and education. A good percentage of my customers are slightly older than me and often I hear: “But why has it changed?” or: “I liked it how it was before.” My time is spent showing people how to better utilise their technology, whether it be PC, Mac, Tablet or Phone. One thing’s for sure - technological development never sleeps.


Education is probably 50% of my job, often people have asked a younger relative how to do something but when shown, it can be too quick, or not documented and if you don’t do it every day, it’s easily forgotten. I see good results from an hour of education where I see a list of things they want to be able to do. I listen first and then begin, which in turn leads to new explorations on how they can better use their technology. I see people using software that they’ve used for many years, but updates arrive, and education is needed, since it may just be that the button/click to do something has moved and sometimes there’s just a better alternative. I try and document changes and give my customers a printed/emailed version of the instructions they need, so they can refer to it.


Often, customers have been bought a piece of technology as a gift and have no idea what to do with it, how to use it or whether they even want it in their life. I assist in helping them set it up and show how they may find it useful.


My adopted mum in NZ always has a long list of written down questions and once I’ve been fed and life has been discussed, she will pull out said list and my work begins. She also gets other residents in her retirement village to call under the pretence of a social gathering and I spend the day helping fix the entire village’s ‘technology problems’. They all ask when I’ll be back – so they can put it in their diaries and I have an excuse to organise next year’s trip! Sorry wife!


The only constant in life is change - so if you need help or advice, do let me know.


David Jeffries


dj@cockermouth-it-services.co.uk 016973 61066 Solving People’s Digital Problems www.cockermouth-it-services.co.uk


WWW.COCKERMOUTHPOST.CO.UK


ARMATHWAITEHALL HOTEL AND SPA  


Mother’s Day


22nd March 2020 Lake View Restaurant


Four course lunch including a gift for Mum £28.00 per adult £14.00 per child. Plus free entry for ‘Mum’ on Mother’s day into the Lake District Wildlife Park


The Courtyard Bar & Brasserie


Stylish and relaxed dining experience, three course menu £22.00 per adult £11.00 per child.


Afternoon Tea


Traditional Afternoon Tea £24.95 per person, childrens portions available


Mother’s Day Treat for Two £180 Included for each person:


• Choice of 25 min treatment*


• Use of the spa facilities from 10 – 2pm • Hire of bathrobe and slippers • Afternoon Tea in the main hotel


Available as a voucher. Booking is subject to availability Monday to Friday and


treatment choices do not include deep tissue or sports massage. A supplement of £10 per person will be added for weekends and bank holidays. Bookings essential 017687 88900


Our gift cards make the perfect present and can be used throughout the hotel and spa Bassenthwaite Lake, Keswick, Cumbria CA12 4RE


Booking essential 017687 76551 www.armathwaite-hall.com ISSUE 439 | 27 FEBRUARY 2020 | 7


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