TRAINING & EVENTS


TRAINING & EVENTS


THE BUSINESS TOOLKIT ABSENCE MANAGEMENT Date:


18 September


Time: 09:15 – 12:30 Cost: Members: £140 + VAT Non-Members: £180 + VAT


A half-day workshop on understanding and minimising costly absence in the workplace. The content will provide enough background for organisations to formulate a sound absence policy which can be applied. Delegates will be given guidance on an effective zero tolerance policy and have the opportunity to practice effective back to work interviews.


GETTING THE MESSAGE RIGHT CUSTOMER SERVICE ON THE TELEPHONE Date:


12 September


Time: 09:30 – 17:00 Cost: Members: £229 + VAT Non-Members: £299 + VAT


When using the telephone to speak to current or potential customers, it is vital that that person leaves the call with a good impression of your company. This course covers tone of voice, body language, company brand and dealing with difficult calls.


MINUTES MADE EASY Date:


10 October


Time: 09:30 – 17:00 Cost: Members: £229 + VAT Non Members: £299 + VAT


This full-day course will help those that attend to understand what is needed to produce clear and precise minutes. Topics covered include: types of meetings, speed writing and how to annotate different kinds of information.


SALES & MARKETING BUILDING NEW SALES RELATIONSHIPS Date:


18 July


Time: 09:30 – 17:00 Cost: Members: £229 + VAT Non Members: £299 + VAT


This highly implementable, practical course starts with an in depth look at sales relationship strategies, systems and objectives, before moving into the practical


skills needed in order to deliver sustainable business growth.


SOCIAL MEDIA MARKETING Date:


13 September


Time: 09:15 – 17:00 Cost: Members: £229 + VAT Non Members: £299 + VAT


This practical session will show how social media can be utilised to its full potential as an essential marketing tool to strengthen a brand and customer relationships and meet a company’s business and communications objectives.


LINKEDIN FOR BUSINESS Date:


11 October


Time: 09:15 – 12:30 Cost: Members: £140 + VAT Non-Members: £180 + VAT


This half-day workshop is designed for anyone looking to use LinkedIn more effectively and to ensure that you are best placed to use the power and opportunities of LinkedIn for you and your business. The workshop is designed to show you how to grow your business by building deeper relationships with your current clients, get more referrals and connect with new potential clients.


TECHNICAL SEARCH ENGINE OPTIMISATION Date:


15 October


Time: 09:10 – 13:00 Cost: Members: £140 + VAT Non-Members: £180 + VAT


This course gives delegates a firm understanding of technical and on page Search Engine Optimization (SEO), showing them how to ensure that a site is well targeted for Google and other search engines. By the end of the session we'll give you a firm understanding of how best to structure a site, what technical elements are most important and how to set up a page for success!


MANAGEMENT & PERSONAL DEVELOPMENT TRAIN THE TRAINER Date:


16 & 17 July


Time: 09:00 – 17:00 Cost: Members: £458 + VAT Non Members: £598 + VAT


28 inbusiness AUGUST/SEPTEMBER 2019


Milton Keynes Chamber offers a comprehensive and varied range of BUSINESS-RELATED TRAINING and bespoke training courses to improve and develop the skills and knowledge of your business and its employees


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The two-day course has been designed to train staff who have recently been employed in a position of a trainer, or who are expected to train other staff within a business – whether this be in a skills area or company procedures. Those that complete the course should leave with the ability and confidence to deliver first class training.


CONFLICT MANAGEMENT Date:


10 September


Time: 09:15 – 12:30 Cost: Members: £140 + VAT Non Members: £180 + VAT


Conflict management is a way of resolving conflict early by means of skilled communication and negotiation. We need to know how to nip it in the bud and how to diffuse the situation before it gets out of hand.


PROJECT MANAGEMENT Date:


11 September


Time: 09:00 – 17:00 Cost: Members: £229 + VAT Non Members: £299 + VAT


Provides a valuable introduction to effective project management from developing the original project idea to writing the final project report and will include a range of practical tools and guidance to the “jargon”. This is aimed at new and aspiring project managers and any personnel tasked with managing projects within their role. This will be beneficial no matter how big or small the projects!


ILM MANAGEMENT DEVELOPMENT PROGRAMME Date: 30 September Cost: Members: £1999 + VAT Non Members: £2499 + VAT


The course is aimed at managers and team leaders who want to improve their leadership and management skills and receive certification from the Institute of Leadership and Management for doing so. The comprehensive programme,


delivered over a nine-month period, is essential for anyone who needs to increase their management skills, improve their leadership skills and boost their confidence in managing


and developing others. For more information, or to book


a place on this course, call us on 01604 490470 or email training@chambermk.co.uk. Chamber members can book online.


MANAGING YOUR WORKLOAD Date: 2 October Time: 09:15 – 17:00 Cost: Members: £229 + VAT Non Members: £299 + VAT


Take a day to reassess the purpose of your role and learn how to achieve key tasks and manage the less productive ones more effectively.


SUCCESSFUL SUPERVISORY MANAGEMENT Date: 8 & 9 October Time: 09:15 – 17:00 Cost: Members: £458 + VAT Non Members: £598 + VAT


This two-day course will introduce you to some tools and techniques that will help you to improve the performance of your team. It covers: understanding the role of the supervisor; identifying strengths and areas for development; motivation; training and developing people; building your own confidence; and dealing with existing supervisory issues.


INTERNATIONAL TRADE ALL BCC ACCREDITED COURSES


CUSTOMS DECLARATION SERVICE – BE PREPARED Date:


17 July


Time: 09:30 – 17:00 Cost: Members: £299 + VAT Non Members: £369 + VAT


This training course will highlight everything a business or intermediary needs to know in order to complete customs declarations accurately and efficiently and is suitable for all levels – from beginners to more experienced.


EXPORT: PROCEDURE & DOCUMENTATION Date:


18 July


Time: 09:30 – 17:00 Cost: Members: £299 + VAT Non Members: £369 + VAT


The course will deliver a


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