WINNERS
10 Years of Recognising Excellence
INNOVATION IN PHARMACY PRACTICE
Charlotte Williams from Positive Solutions with Alexandra McMillan, Community Pharmacy Champion, Glasgow and Arnd Mommers, Willach UK
ALEXANDRA MCMILLAN, COMMUNITY PHARMACY CHAMPION, GLASGOW CITY SOUTH HEALTH AND SOCIAL CARE PARTNERSHIP
Community pharmacists are constantly stressed by the demands of their daily workload – ‘too much to do and not enough time to do it’. Improving community pharmacy engagement with additional services, commissioned nationally or by local health boards, to improve patient care, is becoming increasingly challenging. As the Pharmacy Champion, Alexandra actively looked for innovative ways of working to help reduce this stress, ensuring community pharmacists can provide the best patient-centred care possible. She recognised that upskilling staff members to facilitate patient services would alleviate pressure on the pharmacist, allowing them to use their time in other clinical activities. The role of the champion is to cascade relevant information to all staff, ensuring services are maintained, reducing reliance on the pharmacy manager to complete tasks, which can continue in
their absence. As such, Alexandra applied this concept to many services in community pharmacy, including the NHSGGC Respiratory Locally Enhanced service (LES): Community Pharmacy, Prescribing Support Pharmacist. This LES enabled community pharmacists to review patient inhaler technique; provide targeted information about relevant services available to patients with asthma and COPD. This project evaluated the impact of upskilling community pharmacy support staff to review patient inhaler technique, increasing engagement with NHSGGC Respiratory LES in Glasgow City South HSCP and therefore improving patient outcomes.
‘This award is for all the pharmacists that are out there and about all the work that is going on for community pharmacists at the moment with all the new services we are providing. I think we have the opportunity to upskill the staff we have and use them effectively to assist pharmacists.’ Alexandra McMillan, Community Pharmacy Champion, Glasgow
‘This award is massively important. Technology is a good tool to help pharmacists to provide a even better patient outcomes and Alexandra has utilised it brilliantly.’ Arnd Mommers & Charlotte Williams, Willach & Positive Solutions
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