Pharmacy Team AWARDS Supported by Member of the Year
DAPHNE COOKE, WHITEHOUSE PHARMACY, DERRY/LONDONDERRY
Daphne Cooke from Whitehouse Pharmacy with Jeremy Meader, Managing Director, Numark
When Whitehouse Pharmacy won the Customer Service (1-3 pharmacies) Award last year, the mystery shopper, who carried out the store visit, drew particular attention to the excellent level of customer service provided by Daphne Cooke.
Daphne has been providing this high level of service for a total of 20 years, although she took a career break to raise her four daughters, returning to work eight years ago with pharmacist daughter, Sandra, in her new contract in the pharmacy, which is located in one of Derry/ Londonderry’s busy retail parks.
Initially, Daphne was only intending to help Sandra become established and was simply ‘helping out’, but she loved the work so much and, even more importantly, the customers
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simply loved her so much, that she decided to continue working.
Daphne’s current position as an all- round medicines counter assistant means that she works across all departments in the pharmacy. In addition to dispensing prescriptions, she also operates as a smoking cessation advisor and assists with services, such as minor ailments, as and when needed. Her role also extends into the shop, where she gives advice on OTC medicines and is involved in purchasing and merchandising stock.
From smoking cessation to MURS, from a coeliac awareness course to attending a course on cough bottles, Daphne has sought to ensure that she has the optimal knowledge on various healthcare issues.
‘I absolutely love both my role and the customers in the pharmacy, so winning this award means the world to me! It was an honour to receive the recognition from the profession, so I’m truly delighted!’ Daphne Cooke
‘Numark are proud to have sponsored the Pharmacy Team Member of the Year Award and I would like to congratulate Daphne Cooke. We are also once again proud to be associated with Pharmacy in Focus and would like to congratulate all of this year’s nominees and winners. They all represent the great things community pharmacy does in in Northern Ireland in improving and providing accessible healthcare’
Jeremy Meader, Managing Director, Numark
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