AWARDS Supported by
Customer Service (4+) Award
BOOTS, DUNGANNON
The team from Boots, Dungannon with Lisa Murphy, Eurosales International International, KISS Products, who
presented the award on behalf of Brian Morgan, Director of UK and Ireland.
When a pharmacy receives excellent scores for its external and internal appearance, not to mention for the level of its service, you know that it has to be good!
And that’s why the Boots store in Dungannon is the more-than-worthy winner of this year’s award, with the mystery shopper admitting that they were ‘very pleased with their overall experience’.
The store’s appearance greatly impressed the mystery shopper, who noted that everything was ‘clean, tidy and well-presented’. Inside, they found that everything was well maintained, well stocked and clearly marked and labelled.
When the shopper arrived at the store, there were three members of staff working. All were wearing their
34 - PHARMACY IN FOCUS
uniforms, and name badges and the shopper was immediately impressed by the fact that their arrival was immediately acknowledged by all three, even despite the fact that two of them were serving customers!
During the visit, the mystery shopper spent some time observing the staff’s interaction with other customers and was very taken by both the customer service and the level of sales skills demonstrated. In fact, the shopper awarded the team with high scores for their sales skills - a fact which can only be of benefit to the store’s revenue stream!
Overall, the mystery shopper was delighted with their visit to the Boots Dungannon store, so well done to all concerned!
‘We are particularly delighted to have won an award for customer service since that is one of our major focusses in the pharmacy. It’s great to have the recognition’ Peter Johnston
‘Our KISS Brand is supported by pharmacies across the north of Ireland, and we are delighted to be able to give something back to our customers, who provide a fantastic service and do great work in their local communities’ Brian Morgan, Director of Sales UK & Ireland, KISS Products
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