AWARDS Supported by
Customer Service (1-3) Award
O’NEILLS PHARMACY, COALISLAND
Adele Graham, O'Neills Chemist, Coalisland and Lisa Murphy, Eurosales International (on behalf of KISS Products)
County Tyrone is famous for its warm welcome and the mystery shopper, who visited O’Neills Pharmacy in Coalisland, was as impressed by the welcome that they received from the pharmacy staff as by the excellent level of service that was provided by the entire team.
On arrival at the pharmacy, the shopper was particularly impressed by the fact that the entrance was easily accessible to pushchairs and wheelchairs – vitally important for any community pharmacy today, which has to cater for a wide range of shoppers – from young mums to the elderly.
The pharmacy’s appearance was also impressive, with both the front of the shop and the entrance clean, tidy and free of debris. The shop windows
32 - PHARMACY IN FOCUS
were very clean and free from any unnecessary posters or stickers. Products were well displayed in an attractive and easy-to-find manner, and were both well stocked and clearly priced.
With regard to the service, the shopper’s enquiry about an over-the- counter painkiller was dealt with very effectively and they reported that, overall, they found their visit to O’Neills Pharmacy ‘very positive’.
‘I was not only impressed with the welcome I received,’ they said, ‘but with the entire level of service that I received. I would be delighted if I was a regular visitor to this pharmacy, and would be more than happy to recommend it to others.’
‘Customer service is such an important part of what we do for our patients, so I’m delighted to accept this award on behalf of all of my staff, who provide a top-class service on a daily basis’ Adele Graham
‘Our KISS Brand is supported by pharmacies across the north of Ireland, and we are delighted to be able to give something back to our customers, who provide a fantastic service and do great work in their local communities’ Brian Morgan, Director of Sales UK & Ireland, KISS Products
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