CANADA Departments


6 Editor’s Note 8 Happenings


IHRSA’s Global Report: Survey Now Available; Orangetheory Fitness Canada Sees Impressive Growth; ABC Financial and Perform Better Announce Partnership; Precor and Spivi Partner; Technogym’s Campaign Targets Obesity and Sedentary Lifestyles


12 Q&A


What policies, services and/or approaches has your organization implemented to ensure members feel like VIPs?


14 What’s New The latest products and services from industry suppliers


18


18 Accessibility | Everyone Can Break a Sweat


How to attract new regulars and make a difference for people with disabilities


14


34 Canadian Forum Prescription to Get Active: A Year in Review


20


The Year Ahead


Insights, advice and ideas from industry veterans


30 4 Fitness Business Canada Winter 2019


26 Retention | Small Changes, Major Wins Exceptional communication skills are the secret to helping members achieve their goals


30 Facility Profile | The Racquet Club A community within a community


10 On The Cover 10XTO


Toronto’s newest luxury sports club impresses with its inspirational space and amenities


Features


16 Career Profile | From the Ground Up A long ago humbling interview eventually led Matt Cassells to his fulfilling GM role with the Cambridge Group of Clubs


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