TRAINING & EVENTS


TRAINING & EVENTS


THE BUSINESS TOOLKIT INTRODUCTION TO HR MANAGEMENT Date: 27 November 2018 Time: 09:15 – 17:00 Cost: Members: £219 + VAT Non Members: £284 + VAT


This full-day course provides guidance and practical insight on the essential areas of HR in accordance with legislation and best practice.


GETTING THE MESSAGE RIGHT HELPING DIFFICULT CUSTOMERS Date: 29 November 2018 Time: 09:15 – 17:00 Cost: Members: £219 + VAT Non Members: £284 + VAT


By analysing behaviour and focusing on how to manage it, this workshop will help anyone who deals with difficult calls from customers. There will be role play opportunities – both face to face and on the telephone – to allow participants to practice their skills in a safe and controlled environment.


CUSTOMER SERVICE ON THE TELEPHONE Date:


17 January 2019


Time: 09:30 – 17:00 Cost: Members: £219 + VAT Non Members: £284 + VAT


When using the telephone to speak to current or potential customers, it is vital that person leaves the call with a good impression of your company. This course covers tone of voice, body language, company brand and dealing with difficult calls.


SALES & MARKETING SELLING EFFECTIVELY ON THE


TELEPHONE Date: 28 November 2018 Time: 09:15 – 17:00 Cost: Members: £219 + VAT Non Members: £284 + VAT


The art of ‘selling’ is not the gift of the gab. There is a solid structure which underpins successful ‘selling’. Attend this course to learn the structure of sales, self-assess your own ability, learn new skills and make more sales.


WINNING EMAIL MARKETING STRATEGIES Date: 5 December 2018 Time: 09:15 – 12:30 Cost: Members: £135 + VAT Non Members: £170 + VAT


Learn to use email marketing to establish rapport, build relationships with customers and generate new business. Harness the effectiveness of Email Marketing, it is quick and easy to do! It is a vital part of the marketing mix to help you stretch your budget further. You are taken step by step through the crucial aspects of email marketing, forming strategies, and setting targets, choosing the right tools to designing engaging content and improving your Return on Investment (ROI).


BUILDING NEW SALES RELATIONSHIPS Date: 23 January 2019 Time: 09:30 – 17:00 Cost: Members: £219 + VAT Non Members: £284 + VAT


This highly implementable, practical course starts with an in depth look at sales relationship strategies, systems and objectives, before moving into the practical skills needed in order to deliver sustainable business growth.


SOCIAL MEDIA MARKETING Date: 24 January 2019 Time: 09:15 – 17:00 Cost: Members: £219 + VAT Non Members: £284 + VAT


This practical session will show how social media can be utilised to its full potential as an essential marketing tool to strengthen a brand and customer relationships and meet a company’s business and communications objectives.


MANAGEMENT & PERSONAL DEVELOPMENT EFFECTIVE APPRAISAL SKILLS AND FORMAL INTERVIEWING Date: 4 December 2018 Time: 09:30 – 17:00 Cost: Members: £219 + VAT Non Members: £284 + VAT


This workshop explores the appraisal process and gives the opportunity to


30 inbusiness DECEMBER 2018/JANUARY 2019


Northamptonshire Chamber offers a comprehensive and varied range of BUSINESS-RELATED TRAINING and bespoke training courses to develop the skills and knowledge of your business and its employees


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practice giving feedback and setting realistic, time bound objectives. It also covers the differences between recruitment, counselling, disciplinary and performance management interviews.


SUCCESSFUL SUPERVISORY MANAGEMENT Date:


15 and 16 January 2019


Time: 09:15 – 17:00 Cost: Members: £438 + VAT Non Members: £568 + VAT


This two-day course will introduce you to some tools and techniques that will help you to improve the performance of your team. It covers: understanding the role of the supervisor; identifying strengths and areas for development; motivation; training


and developing people; building your own confidence; and dealing with existing supervisory issues.


MANAGING YOUR WORKLOAD Date: 22 January 2019 Time: 09:15 – 17:00 Cost: Members: £219 + VAT Non Members: £284 + VAT


Take a day to reassess the purpose of your role and learn how to achieve key tasks and manage the less productive ones more effectively.


IMPROVE YOUR SELF- CONFIDENCE IN THE WORKPLACE Date: 30 January 2019 Time: 09:15 – 12:30 Cost: Members: £135 + VAT Non Members: £170 + VAT


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