LEGAL SERVICES


FEATURE


long-term goal to reduce the number of trials has not been achieved. It seems that this goal will take more than the PAP to reduce trial numbers. In practice, Smith Partnership has seen an increase in the


‘The new regulations aimed to improve the legal process and encourage better communication and paperwork issued between all parties’


letters of claim that have been issued as our business clients who are collecting debts from individuals have considered the extra time allowed by the PAP and as such have started to be more reactive to debtors. This reactivity has resulted in our clients being quicker off the mark when it comes to issuing a solicitors letter to debtors. In terms of numbers, we have seen letters of claim being


issued between day 60 and 80 after the invoice is overdue. Prior to the PAP, business clients were waiting up to 180 days after the invoice was due. The change in internal processes has resulted in many clients finding that they get paid sooner, but where a letter of claim does not result in payment, the decision to issue a claim needs to be made sooner. The debtors do not as yet appear to have worked out


the need to complete fully the reply forms and we have received less than five per cent completed and none of the replies have been fully completed.


Simple solutions to complex problems


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£29.99 (+VAT) per employee


Interactive e-learning • Document Library Mobile, Tablet or PC


Certified Training Records


Confidential & Independent Employee Hotline


Packages from just £25 per month


53% of women & 18% of men have suffered harassment at work


Find out more...Call us free on 0800 049 7078 Email: hello@nextstepshr.co.uk W: www.nextstepshr.co.uk


business network April 2018 41


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