and culture; systems and equipment; operations and workflow; and finance and measurement. Let’s take a closer look at a few aspects of these areas.
People, Human Resources, and Culture As we all know, in any company people are our
greatest asset. But surprisingly, and in companies of all sizes, we routinely see gaps in human resources practices that contribute to a lack of engagement and the inability of employees to fully attain their potential effectiveness. An assessment should examine the hiring process, job descriptions, employee handbooks,
systems such as accounting, prepress RIPs, web- to-print, fulfillment, and shipping. These frequently unconnected “silos” are prime opportunities to enhance automation and improve efficiencies.
Operation and Workflow Hand in hand with the aforementioned systems
and equipment assessment is the evaluation of the workflow design and operational systems. The focus here is on the organizational structure and job responsibilities of employees, especially with respect to sales, client services, job planning, scheduling,
onboarding, training, performance evaluation, and compensation. And most importantly, an assessment should examine how we communicate with employees, such as newsletters, department meetings, staff meetings, and the like.
Systems and Equipment Printing and graphic ar ts companies are
traditionally defined by their equipment configurations, but oſtentimes these configurations can become out of date or suffer from incomplete implementations or lack of utilization. The heart of the assessment usually centers on the MIS/ERP system and the level to which it is fully implemented and used, as well as its integration (or lack thereof) with secondary
prepress, and how work flows through the front end of the business. It is not uncommon for companies to be obsessed with manufacturing efficiency and throughput in the press and bindery (which is critically important, of course), while taking more than half of the allotted turn time in the front of the house. Assessment of this workflow, along with how the MIS and secondary business systems are being utilized, frequently yields significant opportunities for improvement.
Finance and Measurement And finally, an assessment should always examine
the financials and key performance indicators (KPIs), what’s being measured, and how and to whom it’s
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