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TECHNOLOGY


Intelligenz software is used in the club’s multiple facilities


Stejarii start-up chooses Intelligenz


“I particularly like Intelligenz’s SMS and email features,” says Helen Coulon, the spa consultant of the Shiseido Spa at the new Stejarii Country Club in Bucharest, Romania. “Today, it’s all about client recognition, immediate connection and follow up. The system is also easy to use.” The €18m (US$24m, £15m) sports,


business and entertainment complex is the latest installation for Intelligenz Solutions, which is also working on projects in Sweden, India and Taiwan. At Stejarii, it’s been used to manage all aspects across the


22,000sq m (236,806 sq ft) site including spa, pool, fi tness, golf, conference, tennis and squash and food and beverage facilities. The 1,000sq m (10,764sq ft)


Shiseido spa has nine treatment rooms and a day suite along- side hydrothermal experiences and full-service beauty salon. Coulon says the software has been


Helen Coulon


crucial for tracking progress in the fi rst three months of opening. “It’s really helped us to monitor our marketing ROI,” she says. “There’s also the benefi t of being able to run staff commission and bonus rewards schemes to motivate therapists. In addition, I’ve been able to see the monthly


growth in the business via the reports it generates. “Being able to collect and


analyse all of this data effi - ciently adds up – it helps us to tailor our off er and deliver the right trends for our business today and tomorrow.” Intelligenz’s Neil O’Connell


says: “What’s winning us business is the breadth of our solution. That and our contemporary architecture: because the software’s been written in the last fi ve years, it’s been developed from the ground up with web, mobile phone and self-service interactions in mind.” Spa-kit.net keyword: Intelligenz


Spa Sport Hotel Zuiver, Amsterdam picks xPlan


“xPlan’s automated business processes have helped us reduce costs, while improving our guest service and increas- ing revenue,” says Edwin Kempes, spa manager at the Spa Sport Hotel Zuiver in Amsterdam in The Netherlands. The 10,000sq m (107,639sq ft) spa has six pools and baths, a thermal suite with eight heat experiences, a spa restaurant and 23 treatment rooms. The spa welcomes 550 customers every day, which is why Kempes says Dimmbizz’s xPlan cashless payment system is particularly useful. Guests are given an RFID bracelet when checking in and this is scanned to


register any service they have during their stay, from a spa meal to a tanning treatment. The services are automatically registered on a database so that people on packages can’t redeem something twice. Turnstiles are currently being


The xPlan system is also Edwin Kempes


added to the reception so that the hotel’s spa and fi tness members will be able to automatically check-in using an issued RFID bracelet. This, says Kempes, will ease pressures on front of house staff . With the xPlan system, bookings can be


made via an Android or iOS app or online and the system sends a confi rmation email. Packages and treatments can then be automatically scheduled according to room availability and therapist skills.


86 Read Spa Business online spabusiness.com / digital


used to manage the hotel’s tennis and squash centre (with 44 courts) and health/fi tness department, which previously used two diff erent systems. Now all three departments run off xPlan and also interface with the hotel’s PMS.


The marketing, fi nance and operating


systems are centralised and act on real- time information. “Time that used to be spent on assembling reports and gather- ing data can now be spent on optimising day to day operations,” says Kempes. “This results in improved employee satisfac- tion, better guest service and increased revenue. It also gives us a better insight.” Spa-kit.net keyword: Dimmbizz


Spa Business 2 2014 ©Cybertrek 2014


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