TECHNOLOGY SPA SOFTWARE OPERATOR CASE STUDIES PART TWO Spas across the world tell us how they’re using software to boost their business
Digital signs help to fi ll spare time slots
TAC takes over at Grand Resort Bad Ragaz
Grand Resort Bad Ragaz, one of the most well known spa destination resorts in Switzerland, initially chose TAC’s
Reservation Assistant software in 2003 to manage its spa, fi tness and beauty depart- ments which include 65 treatment rooms in total. The company was impressed with the software, so deployed in more depart- ments. Reservation Assistant now acts as a holistic solution for not only the spa, but also the public Tamina Therme thermal water complex, a medical centre with 36 doctors, six restaurants and two golf courses. Ronny Schieler, the
system manager at Grand Resort Bad Ragaz, says:
“Our IT system landscape is very complex and has grown steadily over the past few years. Reserva- tion Assistant is one of our most important IT solutions and it has grown with us.”
Ronny Schieler TAC software allows seamless integration between spa, leisure, F&B and hotel departments Using TAC’s Digital Signage synched with
Reservation Assistant, the resort can automatically display available appointments across the property
To guarantee the seamless integration
of Reservation Assistant into the resort, TAC implemented several interfaces, the most important being the one with the hotel’s PR Hogatex Starlight system. “The ability to manage all our guests’ activi- ties with a single system signifi cantly improves our ability to provide the exceptional service that’s expected from us,” says Schieler. “At the same time, we’ve lowered our administrative costs.” An example of how software enables
seamless management can be found at the medical centre. Its appointment manage- ment allows Grand Resort Bad Ragaz to identify guests who’ve been referred by a doctor, as well as securely storing confi dential information – such as medical notes – on guest’s profi les. New technologies by TAC have also
helped Grand Resort Bad Ragaz to increase
turnover. For example, using TAC’s Digital Signage, synched with the Reservation Assistant software, the resort can auto- matically display available appointments on electronic posters across the property, so guests’ attention is drawn to treatments they can book at short notice. It’s also possible to send personalised birthday greetings via an SMS module, as well as individual off ers direct to mobile phones to increase guest loyalty. Meanwhile, TAC’s implemented Web
Shop enables the resort to generate online gift certifi cates with its own corporate design. Every certifi cate is assigned a unique barcode so the resort is protect against fraud and double redemption. “So far, we have only had positive
experiences with the Reservation Assis- tant system,” concludes Schieler.
Spa-kit.net keyword: TAC
Spa Business 2 2014 ©Cybertrek 2014
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