TECH SERIES
Reebok Sports Club: TRP’s software tracks class and instructor performance
management for exactly that. Director Sinead Kelly explains: “Club Cloud has been excellent, as staff log in to check their schedules and daily activity plans. It’s a great management tool for us as we’re able to run activity reports for staff, not just on hours worked and appointments and classes, but tasks completed as well.”
SKILLS MATCHING EZ-Runner also has a staff scheduling element to customer activity bookings, with an online and phone dashboard that staff can access to view their specific shifts and appointments. EZ-Runner includes spas and health
club spas among its clients – an environment in which appointments are more varied than in traditional health club appointments. It has therefore developed an intelligent skills optimisation algorithm within its staff scheduling capability, which selects staff for appointments based not only on availability but also the skills they have which are appropriate to the booking. It also takes into account the potential for other bookings in the same time slot. Group spa director at Shire Hotels,
Stuart Angus, says: “When a customer makes a booking, the EZ-Runner software calculates the best member
The system selects
staff for appointments based on availability, their skills, and what other therapists are available to cover other appointments
of staff to use, not just on skills match and their shift availability, but also on what other therapists are available and their respective capability to do other appointments at the same time. It’s essentially doing intelligent skills matching, which saves time on bookings as well as optimising productivity.” EZ Facility, a division of Jonas
Software, has gone further with its range of staff management functionality. A web-based solution, booking was one of the very early modules included within EZ Facility’s functionality, and staff scheduling relative to a customer booking featured as part of that. Over
58 Read Health Club Management online at
healthclubmanagement.co.uk/digital
time, EZ Facility has built on its staff management functions by linking staff scheduling activities to its payment centre, with payroll and commissions. Carolyn James of Expert Fitness
Studio in Henley, UK, runs the EZ Facility trainer commission report at the end of each month to ensure the studio’s trainers are paid according to the work they have done. “Trainer commissions show up line by line, listed against every activity a trainer has carried out – whether that be PT, therapy or exercise classes. It’s quick and easy and saves all of the paperwork and juggling and diary checking we would otherwise have to do,” she says.
PT AND CLASSES Staff management functionality isn’t unique to membership management systems, however. Retention management system provider The Retention People (TRP) also has staff management functionality in some of its products. TRP’s GroupX software, for example, is an online group exercise management solution, which with its live reporting tools allows health club and leisure centre managers to easily review programme, class and instructor performance at the touch of a button.
February 2014 © Cybertrek 2014
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