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SERVICE & MAINTENANCE A STITCH IN TIME


Why should operators bother with preventative maintenance on their equipment? Kay Glover reports


Preventative maintenance is a way of looking after your equipment to ensure it works to its optimum capacity at all times. It’s not always our favourite task – no more than going to the dentist for a check-up or topping up the oil in a car – but once you understand the benefits that being proactive with your


maintenance can bring to the health of your business, you’ll wonder why you didn’t embrace it sooner. With the right approach, small changes


can be made that add a big difference to the value of your estate, the overall financial health of your business, and member retention. We investigate.


Life Fitness runs a maintenance training workshop for its customers that will soon be REPs-accredited


THE PARTNERSHIP EXPERTS


“W


e’re all about partnership,” explains Margaret Vane, UK service


manager at Life Fitness. “A collaborative approach and regular maintenance is the best way to protect your investment. I would encourage managers to look carefully at how they are measuring the success of their maintenance support. Most suppliers offer speedy call-out services and fix rates, but is this enough? What is your supplier doing to work


November/December 2012 © cybertrek 2012


with you to understand and solve the cause of the issue? “Equipment is more technical than


ever and needs our specialist support, but there are many things the gym can and should do to minimise problems, and prevent unnecessary downtime and unwarranted technician call-outs. We believe so strongly in the benefits of empowering the gym to share ownership of this area that we even have a maintenance training workshop that will soon be REPs-accredited. We’re not training staff to replace technicians, but giving them the knowledge to look after their estate and minimise problems. “The sophistication of our equipment also means that the diagnostics, together


with our dedicated service call systems and performance reports, ensure we get to the bottom of any underlying issues. This data is used to create bespoke maintenance programmes and service interventions for our customers, which help prevent future issues and positively impact a club’s bottom line. “Our aim is to help clubs recognise


the importance of regular maintenance, show them how to do it, and ensure it becomes an integral part of their business. In the short term, customer retention and the overall member experience is improved because the risk of equipment downtime is reduced. In the long term, the equipment estate lasts longer and holds its value.”


Read Health Club Management online at healthclubmanagement.co.uk/digital 61


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