CUSTOMER TESTIMONIAL
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To find out more, contact us on 01344 300236 or email
UK_info@technogym.com Visit
www.technogym.com/Vario
KEEPING YOUR MEMBERS MOVING
The value of a Technogym
service contract is experienced across all levels of your gym operation:
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● peace of mind that the equipment is inspected regularly for health and safety,
● improved fi nancial planning; spreading and reducing cost of ownership,
● Service Level Agreements and performance to ensure rapid, effi cient service to minimise equipment downtime,
● planned preventative maintenance to ensure optimum availability of equipment for members to enjoy,
● staff able to care for members rather than tied up chasing repairs,
● customer service; everyone in the Technogym Aftersales team is there to serve our customers,
Equipment availability is one of the key drivers of gym member satisfaction
Investing in premium quality equipment for your gym facility is the best way to attract new members; but how can you ensure that your investment is protected and continues to work for you, maximising financial return through member retention? Members want value for money; they
want the freedom to train when they want and to be sure that the equipment will be working when they get there!
Focussing your staff on your members on delivering against their aspirations rather than on the equipment is another way to increase retention.
The peace of mind that can be derived
from a service partner that delivers high quality and performance will allow your staff to dedicate their time to this essential activity.
Technogym service contracts are a natural way to extend the excellent benefits of our factory warranty, continuing both the breakdown cover and the superb service delivery performance in conjunction with proactive, planned, preventative maintenance. There are options available to vary the
amount of contracted cover to suit all sizes of facility and budget.
Queen’s Sport, Belfast 140 stations, 10,500 members
“Queen’s Sport have invested heavily in fitness equipment and... it made good business acumen to ensure we took out a service contract with Technogym. That allowed us to plan ahead and profile our business spend on an annual basis.” “Sport in its’ very nature can be a very
litigious activity therefore Health and Safety is paramount. The certifi cates & the well-documented procedures in relation to preventative and reactive maintenance gives
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me peace of mind that we have a very safe environment for our users and that can only add to their experience...” Liz McLaughlin – Head of Sport
“To sum up the service we get from Technogym: the service is reliable, consistent and it performs to the highest possible standards to ensure that our objectives are always adequately met.” Sean McQuade – Centre Manager
● increased residual value; well maintained equipment can attract higher trade-in values.
Why choose a Technogym service contract? We operate to one simple guiding principle: End User First. This means that we live by our own standards; everything that we do is directed at maintaining and improving our customers’ satisfaction with our service delivery. We use NPS scores to drive
continual improvement into every aspect of our operation from the experts in the hotline through to our factory supported engineers. We measure our performance as
our customers perceive it to ensure that we live up to and exceed our customer promises.
When you ask for service make sure you get service.
Technogym Aftersales Service, keeping your members moving…
To find out more information about a service contract offering to suit your facility, call us on 01344 823700, Email:
uk_servicecontracts@technogym.com or visit
www.technogym.com
Read Health Club Management online at
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