UNDERCOVERCOACH
Handling Conflict
PART 1: HOW CONFLICT CAN BE AN OPPORTUNITY
IN THESE DIFFICULT TIMES OF INCREASEDWORKLOADS AND HIGHER ANXIETY LEVELS – CONFLICT IN THEWORKPLACE CAN SO EASILY ARISE.
The UnderCoverCoach argues that conflict at work is not necessarily a bad thing. In fact conflict has always been around; it is natural and healthy and can lead to good things.
It is not, however, a comfortable experience and needs to be handled well. Conflict that is not handled well can lead to bullying and harassment, low morale, poor performance at work and even criminal charges against the perpetrators*.
IN THIS MULTI-PART (3) ARTICLE THE COACHWILL BE: • defining the term ‘conflict’ • exploring how conflict in the work place can be a positive ‘opportunity’ and • how we can prepare ourselves to respond well (and get the best) from conflict at work
LETME START BY DEFININGWHAT I MEAN BY CONFLICT. POPULAR DEFINITIONS INCLUDE:
1 ‘A state of opposition or hostilities’ 2 ‘A fight or struggle’ 3 ‘The clashing of opposed principles and values’
To this can be added the notion of an individual being ‘conflicted’. This rather uncomfortable state has been defined as:
‘THE OPPOSITION OF INCOMPATIBLEWISHES OR NEEDS IN A PERSON’
The frustration that this internal conflict causes can also result in people getting into conflict with others as they struggle with the burden of their personal conflict.
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