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TRAVEL WEEKLY BUSINESS


European Commission unveils strategy for a digital single market. IAN TAYLOR reports


DIGITAL: EC PRIORITISES SINGLE MARKET FOR THE SALE OF GOODS AND SERVICES


Ian Taylor


The European Commission plans a rapid push towards a digital single market in Europe as it lowers barriers to cross-border selling. The EC announced a series of moves for completion “by the end of 2016” as it made a single market in the sale of digital goods and services “a top priority” and launched an e-commerce antitrust competition inquiry. The commission said: “The aim is to


tear down regulatory walls and move from 28 national markets to a single one.” The move to a single digital market is


acknowledged in the new Package Travel Directive (PTD), which will shift the regulation of financial protection for holidays from the country of sale to the member state where a travel organiser is established. The council and parliament of Europe have agreed the final text of the directive and it should be published this week. The proposals will bring cross-border business opportunities but bring new entrants to the UK market and pose difficulties to regulators. Günther Oettinger, European commissioner for the digital economy, pledged the proposals would “balance the interests of consumers and industry”. EC president Jean-Claude Juncker said:


“I want to see every consumer getting the best deals and every business accessing the widest market, wherever they are in Europe.” EC plans include harmonising consumer


protection and contract rules across Europe and ending the online practice of ‘geo-blocking’ (see panel).


ANTITRUST: INQUIRY PROBES FIRMS’ ONLINE BARRIERS


An EC antitrust competition inquiry into the e-commerce sector is now under way, having been announced in March. The inquiry will focus on “barriers erected


by companies to cross-border online trade in goods and services where e-commerce is most widespread”. This seems likely


Jean-Claude Juncker


“I want every business to access the widest market”


The commission identified car rental companies as a target, noting that, at present, “car rental customers in one member state may end up paying more for an identical car rental in the same destination” as customers in another state. The EC pledged to reduce the VAT burden on businesses from different tax regimes. It noted that small businesses trading in another EU country faced VAT compliance costs of at least €5,000 a year. It is unclear how this might affect VAT


arrangements in the UK, where aspects of the Tour Operators’ Margin Scheme do not comply with current EU rules on VAT. The EC also promised to investigate online platforms and the transparency of search results and pricing.


to include travel. The EC identifies the barriers as including “contractual restrictions in distribution agreements” that prevent retailers selling goods or services to customers in other EU countries. The commission said it


would investigate “restrictive business practices and abuse of dominant market positions”. Competition commissioner


Margrethe Vestager said: “European


l Enforce consumer rules “more rapidly and consistently” across Europe.


l End ‘geo-blocking’ – “a discriminatory practice, when online sellers deny consumers access to a website based on their location or reroute them to a local store with different prices”. The EC says geo-blocking is “typical for the internet economy” and argues: “In the majority of cases, it is not justified.”


l Reduce the administrative burden of different VAT regimes across Europe.


l Examine the market role of online platforms (search engines, social media, app stores), including “non-transparency of search results and pricing policies, relationships between platforms and suppliers, and promotion of their own services to the disadvantage of competitors”.


l Reinforce trust and security in digital services “concerning the handling of personal data”. It notes 72% of EU internet users “worry they are asked for too much personal data”.


l Complete an anti-trust competition inquiry into the e-commerce sector.


Günther Oettinger


EC’S DIGITAL PLANS l Ease cross-border e-commerce and harmonise rules on consumer protection and contracts.


citizens face too many barriers to accessing goods and services online across borders. Some of these are put in place by companies themselves.


“My aim is to determine


how widespread these barriers are and what effects they have on competition and consumers. “We will not hesitate to take


enforcement action under EU antitrust rules.” 28 May 2015 — travelweekly.co.uk • 69


“Citizens


face too many barriers to


accessing goods online across borders”


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