ALL ABOUT YOU — LETTERS
The Cook crisis has dominated the agenda this week. Here are some of your comments
Cook badly advised Whoever was advising Thomas Cook should be brought to task. The way the family were treated by Thomas Cook is nothing short of a disgrace. The team who were at the helm at the time should all feel ashamed of themselves. l Gary Ash
Stop-sell I’ve instructed my staff to stop selling Thomas Cook. l Mike Croft
We’ve pulled them from sale in our agency today. I was starting to feel ashamed being associated with Thomas Cook. l Lisa Dixon
Not Cook’s fault This was not Thomas Cook’s fault nor the fault of the staff at the time of this very sad incident. The parents have received £350k. Remember, sensationalism sells newspapers. l Richard Dunnto
Think of the staff It alarms me that someone has set up a ‘Boycott Thomas Cook’
Facebook page. Does this person not think about the employees of Cook and their livelihoods? It is such sad news what happened nearly 10 years ago and my heart goes out to the parents. l Rob
Mums the worst Oh no, Mumsnet and its ‘what will we choose to be offended by today’ members are on the case. Cook are done for. l amazedballs
Others sell the hotel Thomson and many bed banks also sell this hotel. I don’t see any of them being mentioned? l WitchHunt
Bring some closure Cook has partly done the right thing in apologising. But instead of donating the amount they received to charity, it would have been better to have given it to the poor family and let them decide to keep or donate it. There are no winners, but I hope this can help bring some closure to all involved. l Andrew
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Olympic standard
LETTER OF THE WEEK
I’d like to thank Olympic Holidays for restoring my faith in mainstream tour operators. Last week clients came back into our branch the day after making a late booking with the operator to say that a close relative had just been given a terminal prognosis and they would have to cancel. I told them I would do everything possible but didn’t hold out much hope of getting a cancellation any better than the 70% cancellation charge (losing them £437). After being passed from department to department I eventually spoke to Ashmita Bhimji, Olympic’s agency sales supervisor. She checked and rang me back. “Unfortunately,” she began – and I thought ‘oh no, here we go’. But she explained that while Olympic could not cancel the booking for free, it could do so for loss of deposit plus the Atol fee, so a cost of just £103. Ashmita then sent a lovely email confirming this and offering the passengers the operator’s best wishes and thoughts at a hard time. Well done, Olympic. l Michelle Metcalfe, senior manager, Wallace Arnold Travel, Castleford, West Yorkshire
LETTERS PAGE Email:
editorial@travelweekly.co.uk Please write “For Letters Page” in the subject line. All correspondence must be accompanied by a name, job title and company address; these will be withheld on request. Please limit letters to 150 words. We reserve the right to edit letters for brevity and clarity. Other comments are taken from
Travelweekly.co.uk. The deadline is midday Monday.
Have you faced questions or comments about Thomas Cook since last week’s inquest?
Yes 30% Poll conducted May 22 •
gazetteers.com No 70%
GROUP
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