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Shopfitting


Identification (RFID) technology will play a big part.


would not expect.


Ajay Joshi, Head of Media and Technology Solutions at queue management and customer journey specialist Tensator, comments “We will see an increase in the level by which retailers track the movement, timings and shopping habits of different customer demographics. This will allow in store digital signage solutions to tailor messages to the audience in front of them. For example if a shop has data that suggests there is rise in mothers shopping in their stores during the school holidays, the information being delivered through in store technology will be targeted towards this group. Presenting retailers with the ability to enhance brand image and influence behavioral change can in turn have a direct impact on sales. Our own research shows that the use of targeted digital signage solutions can improve sales by up to 75 per cent.”


Michael Sheridan, Founder and Chairman of full service retail design agency Sheridan&Co sees technology changing high street stores too but he believes that Radio‐Frequency


16


This technology is already known to many retailers, but as a security device rather than a sales tool. Advancements in this technology now mean that we may soon see items selected off the shelves becoming the trigger for additional sales tools to be activated. These sales tools


could be a digital screen playing relevant information nearby, music playing or even something far more sensory such as a fragrance or aroma.


Michael Sheridan comments, “RFID technology can benefit the retailer just as much as the consumer as it offers a detailed insight into shopper behaviour. It can show which products are grabbing their attention, which ones they are interacting with and almost map out their in‐store journey. RFID has the power to bring an online experience into a real retail space, which is why I think it has so much potential.”





RFID has the power to bring an online experience into a real retail space, which is why I think it has so much potential.


Michael Sheridan, Sheridan&Co Founder and Chairman. www.a1retailmagazine.com


Main Image: Laminates by EGGER. Left: RFID technology in use for Ray-Ban.





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