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Techie Talk
Handheld hindsight
a sound cleaning management process will Allowing LSS to offer their clients visibility to
always enable an organisation so impeccably live information within seconds of the
focused on hygiene and infection control to completed checks, the Ambutrac technology
avert a similar scandal. is designed with pre-set audits. Covering
Time and I am afraid, money, must be invested
elements such as fleet status, infection
to ensure that the correct management
control, stock management and asset tracking,
information is on hand. In the public health
the data collected from these pre-defined
arena, the ability to know what has been
checks is transferred from the PDA to the
cleaned, how it has been cleaned and by
Ambutrac software using GPRS.
whom and most importantly when, is key to
The benefits of using PDAs are huge and
running a hygienically safe organisation.
especially relevant where the staff and
Working in the past with Lightbridge support
workplaces are large and dispersed. An
In his regular slot, Graeme
services (LSS) who provide a service for a ambulance service is a clear example of how a
number of Trusts throughout the UK including PDA can effectively collate data from a wide
Hughes of Innovise, one of the
London Ambulance Trust, South East Cost range of geographical points and quickly
UK’s leading and fastest growing
Ambulance Trust Service and South Central
channel the management information into one
Ambulance Service Trust, Innovise has had
suppliers of managed IT solutions
centralised website. Applicable to any
direct experience with the issues that occur
organisation, PDA technology can extend the
and workforce management
within a vast and busy ambulance service. To
reach of your existing line of business,
software, talks technology.
keep account of the state of each vehicle
enabling employees to access the critical
within a large and diverse fleet may seem an
information they need to respond to customer
Hindsight is a wonderful thing and I think I
impossible task, but I can assure you that
needs whilst on the go.
would be correct in saying that had the North
through handheld technology this can become
West Ambulance Service known what was going
a quick and easy process.
The use of PDA technology continues to increase
to be revealed as a result of the Care Quality
at a dramatic rate. Continually developing with
At this point it is hard for me in the discussion
Commission’s investigation (as featured in the
new and more innovative applications the vast
of handheld technology not to blatantly
September issue of Tomorrows Cleaning) then
promote Innovise’s products (though of course
potential for PDA technology is an exciting
they would have almost certainly spent it is always a bonus!), but due to the fact that
prospect. Freeing the workforce from the confines
focussed time reviewing the way that they we are discussing ambulance services in
of an office, vastly enhancing management
currently audit their cleaning processes. particular, it is appropriate that I tell you about
capabilities and greatly reducing the amount of
generated paperwork, PDA technology is the
Revealing that out of twenty two ambulances,
the Ambutrac handheld technology that
nine were in a “poor condition of cleanliness”
Innovise provided to LSS to enable them to
way to go. If your organisation is still managing
achieve their ‘Make Ready’ process.
without the benefits of PDA software, then I would
and that the vehicles of the North West
seriously recommend you looking into how
Ambulance Service “were putting people at
To be sure that we are all reading from the
your service can be drastically improved
risk of infection” the report from the CQC will
same book, ‘Make Ready’ refers to achieving
through this easily implemented technology.
have no doubt seriously dented the reputation
the high level of cleaning, re-stocking and
of the service.
organisation that is required within an
ambulance to make it ready for immediate
In my opinion this was a humiliation that could
emergency action. The ‘Make Ready’ scheme
have been avoided and I urge other
is not unique to the ambulance service; indeed
organisations to take heed of the North West
it can be tailored to meet the financial and
Ambulance Service’s mistakes. It is clear that operational needs of any service.
The future of our cleaning industry | TOMORROW’S CLEANING |
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