FOCUS VESTA Meets Evolving Technology Needs SUMMARY
As society shifts away from traditional interactions to a world of text-dominated conversations, so too should our public safety infrastructure.
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VESTA MEETS EVOLVING TECHNOLOGY NEEDS
By Andre Williams C alling 9-1-1 for an emergency is an en-
grained habit, but there will be a time when texting 9-1-1 will be just as natural. That time is rapidly approaching, and for some communities, it’s already here. As public safety answering points (PSAPs) venture into the world of Next Generation 9-1-1 (NG9-1-1), integrating a system to receive and send text messages will be vital. For emergency call-takers and dispatchers, this could mean a substantial shift in their workfl ow and an added system to learn. However, a complete system like Airbus DS Communications’ VESTA® NG9-1-1 solution brings everything into a single environment and simplifi es the process.
This means PSAPs looking to add text-to-9-1-1 capabilities can add the VESTA SMS solution and fully integrate text calls into the existing workfl ow. The VESTA SMS solution is com- pliant with the National Emergency Number Association’s
30 LAW and ORDER I March 2016
(NENA) i3 standard, the Joint Alliance for Telecommunica- tions Industry Solutions (ATIS), and the Telecommunications Industry Association’s (TIA) J-STD-110 specifi cations. It supports connections via the Emergency Services IP Net- work (ESInet) or through dedicated, redundant IP Circuits to a text control center. These standards defi ne the capabilities nec- essary for a PSAP to receive SMS (short messaging system) text messages and lay the foundation for the growing technology. Once a text message is sent to 9-1-1 by an individual, the VESTA SMS solution allows call-takers to answer and manage the text call in the same user interface and workfl ow like any other call. And true to the VESTA 9-1-1 suite, the VESTA SMS system brings a host of features that provide call-takers with a simple, yet robust solution for ensuring public safety.
SMS Call Management
With role-based assignments, managers have the ability to assign text calls for specifi c call-takers. This allows PSAP managers to as- sign call-takers to receive only text calls, only voice calls, or a com- bination of the two. And, if a particular PSAP is overloaded, text calls can be routed to others who can help handle the overfl ow.
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