This page contains a Flash digital edition of a book.
Electric Rates Continued from page 1


A study of rates during 2014 shows that LREC has the second lowest rate among the cooperatives in Oklahoma and Arkansas.


The average cost per kWh for residential customers for Oklahoma cooperatives is 11.24 cents and 10.63 cents in Arkansas. LREC members pay 16% less than the average in Oklahoma or only 9.47 cents per kWh. “We are happy that we have been able to maintain low rates and at the same time offer excellent ser- vice to our members,” said Hamid Vahdatipour, CEO.


Our recent member satisfaction


survey, conducted by a third party, gave LREC an American Customer Satisfaction Index (ACSI) rate of 87. This is higher than the average rate among the cooperatives, which is 81 and higher than the average


rate for Investor Owned Utilites (IOU) and municipal utilities. (See ACSI Scores Chart below)


Due to the increase for cost of pur- chased power and other operating costs,  conduct a cost of service study and provide a recommendation to LREC’s board for any potential need in adjusting the rates. It is possible that the rate for


2015 ACSI Scores Lake Region


Apple Airlines


Municipal Utilities Avg. IOU Utilities Avg. Facebook


Cable/Satellite


2016 will have to be adjusted in order for us to meet our mortgage require- ments.


Please read your monthly Powerline Press member newsletter for more details on LREC rates.


87 84 84 76 75 65 65 Survey Conducted by Inside-Information


The American Customer Satisfaction Index (ACSI) is the only national cross-industry measure of customer satisfaction in the United States. The Index measures the satisfaction of U.S. household consumers with the quality of products and services of- fered by a company.


Every year LREC conducts an ACSI survey by calling members to rate their service received by LREC. This helps the co-op know its members’ opinion on the co-ops, and how we can improve our services.


2 LREC Powerline Press


Provided by AECI


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84  |  Page 85  |  Page 86  |  Page 87  |  Page 88  |  Page 89  |  Page 90  |  Page 91  |  Page 92  |  Page 93  |  Page 94  |  Page 95  |  Page 96  |  Page 97  |  Page 98  |  Page 99  |  Page 100  |  Page 101  |  Page 102  |  Page 103  |  Page 104  |  Page 105  |  Page 106  |  Page 107  |  Page 108  |  Page 109  |  Page 110  |  Page 111  |  Page 112  |  Page 113  |  Page 114  |  Page 115  |  Page 116  |  Page 117  |  Page 118  |  Page 119  |  Page 120  |  Page 121  |  Page 122  |  Page 123  |  Page 124  |  Page 125  |  Page 126  |  Page 127  |  Page 128  |  Page 129  |  Page 130  |  Page 131  |  Page 132