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The ElectraLite


November 2014 Winter Disconnect Rules in Effect November 15 ing year. E


ach year at this time, the rules governing non-pay- ment disconnects change to winter regulations. The regulations are in effect until April 15 of the follow-


The Oklahoma Corporation Commission (OCC) has estab- lished specific rules governing how utilities deal with discontin- uance of service in summer and winter. Of course, no one likes to have their electricity disconnected, especially during foul weather, but CVEC has to follow OCC rules on non-payment disconnects. CVEC disconnects service only as a last resort, so please contact us to find a positive solution, if paying your electric bill becomes a problem.


The following is a brief overview of OCC rules as they


affect CVEC members. CVEC bills are mailed on the 5th, 15th and 25th of each month. Members have 20 days from the date the bill is mailed to make payment. If a member is unable to make a full payment, it is important he or she contacts our cus- tomer service department to make payment arrangements. Your bill serves as a disconnect notice if you have a past


due balance. About five days before the due date of the discon- nect reminder, a 48-hour notice is mailed. If by the 48-hour due date, no payment is received or arrangements made, service is disconnected without further notice.


The following payment arrangement options are available if paying your electric bill becomes a problem: 1.) Deferred Payment Plan – This plan is calculated within OCC regulations. 2.) Life-Threatning Plan – This plan is limited to mem- bers who are or have family members residing in the home who rely on life-saving equipment such as oxygen equipment. These


By George Continued from page 2.


I might start playing with it myself on a small scale in the future.


It is exciting to talk about wind and solar and the talk is becoming more real every day. But today we must do a reality check. Even if these alternates continue to increase rapidly, and I be- lieve they will, we will, as a people and a nation, continue to rely on fossil fu- els, coal and natural gas for a long time to come. The proposed regulations on fossil fuels for generation have the po- tential to drive up the cost of electricity for individuals and businesses to the point of not being affordable. We must not 1004094704 destroy our economy and our standard of living. Even if higher prices for electricity make wind


and solar – good things – more attrac- tive. Somebody will still be paying the bill. We would ask you to oppose the regulations on carbon dioxide emis- sions in their current form.


Find Your Hidden Account Number and Win $25


If you find your account number hidden in this issue of The Electralite, you could win $25.


In order to win, the account number


must be your own. You need to report finding the number to us by the 15th of the month. And you need to report finding it by phone, mail or in person. Good luck!


Holiday Office Closing


CVEC offices will be closed Thursday, Nov. 27 to allow our employees to spend Thanksgiving with their families.


Please call us if you should experience an outage. Phone numbers can be found on page 2.


members must provide appropriate documentation for verifica- tion that such circumstances exist within the residence. CVEC personnel will be required to make a visual verification of the equipment. 3.) Public Service Agencies – A list of public service agencies is available for eligible members. The Department of Human Services (DHS) can provide assistance to eligible per- sons. A list of the various county DHS offices can be provided by the cooperative. American Indian tribes and other agencies also have programs to assist members.


If payment is not received and no contact has been made with our office, the co-op will make a visit to collect back pay- ment. A $25 service fee will be added to the amount of the bill. If the service is actually disconnected, a $25 reconnect fee and deposit will be applied, if needed.


The reconnect must be requested Monday through Friday, between 8 a.m. and 4 p.m. Calls for service to be reconnected after working hours will be charged $50, plus the $25 for any previous collection visits made for notification or cut-off of the service. Members wishing to pay by check at the time of the disconnect, who have a history of dishonored checks, can expect CVEC to contact the member’s bank to verify sufficient funds before reconnecting the service.


Once service is disconnected, the member will be required to pay all fees and charges before service is reconnected. A member seeking additional information can contact CVEC’s customer service department at 382-3680, 273-4680, toll-free at (877) 382-3680, or (918) 689-3232. The OCC complaint inves- tigation and mediation department also may provide assistance at 521-2331 or 1-800-522-8154.


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