Annual Report and Accounts 2016 Partnership Services performance


Efficient and effective shared services are an increasingly important part of our trading success.


John Lewis Partnership plc


51


At Partnership Services, we deliver services in Procurement, Personnel, IT and Finance operations in a way which drives value for the Partnership as a whole, while freeing up Partners’ time to focus on delivering excellent customer service and driving sales.


Over the last six years we’ve accomplished a huge amount. While we have faced challenges, our passion and commitment has allowed us to successfully support our business. We help the John Lewis Partnership to operate effectively and efficiently by delivering better, faster and more cost-effective shared services. Our ambition is to be a leading business services provider, through the creativity and thought leadership of our Partners, while also drawing ideas for continuous improvement and innovation from external best practices.


Highlights


a This year we improved the quality of services provided, while also lowering the costs. Our Resourcing team celebrated its one year anniversary in 2015 and is estimated to have saved the Partnership more than £600,000 last year by recruiting through LinkedIn


a The Resourcing team also played a vital role in supporting resourcing for the peak trading period, recruiting a total of 11,500 Partners for Waitrose and 3,800 Partners for John Lewis during this period, handling nearly 95,000 applications


a Infrastructure Services also successfully supported both Divisions through the peak trading period, with just one Major Incident


a Finance and Personnel Operations continue to focus on streamlining processes to improve efficiencies, for example reducing the cost per invoice processed by 5%, and the cost per new hire by 23%


a The Procurement team exceeded its target by nearly 10% delivering £38.4m of benefit savings to the business


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a Our Partners are at the heart of everything w of n


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we do and we are pleased with the progress of our Partner pulse score, with a 4% increase in the number of Partners who rate Partnership Services as a great place to work


Challenges


a We are challenging ourselves to deliver £45million value contribution to the Partnership in the year ahead


a We are aiming to continue to achieve year-on-year improvements in productivity while consistently meeting service levels


Outlook


The Partnership needs to become more productive in order to continue to thrive in the future competitive landscape. Shared services and the efficiencies these bring to the business – from sharing capabilities to standardising how we operate across the business – will play a key role in helping to make this happen.


“ Sh Gr


Shared services as provided by Partnership Ser


Se vices will help the Partnership become mor


mo e productive.” Tom Athron


Group Development Director, with r


with esponsibility for Partnership Services


It’s Your Performance


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