Annual Report and Accounts 2016
John Lewis Partnership plc
23
It’s Your Business 2028
The Partnership Aims outlined on page 32 have served us well for the past four years. But as we have seen, the future is uncertain and we can expect things to change – in society, the workplace and retail.
Thankfully we have a clear plan to navigate the challenges and opportunities on the road ahead. It’s Your Business 2028 will guide us over the coming years on our delivery of Principle 1,
which remains our ‘north star’. The vibrant glow of our democracy will give us energy and focus on our journey.
Our Divisional strategies, Modern Waitrose and Be the Revolution, are the important vehicles which will take us to 2028. Page 32 to 33 >
From our three core objectives, we have picked out ‘Better jobs, for better performing Partners on better pay’ and put a spotlight on how we will drive performance, progression, productivity and pay. We will communicate more on how we will continue to strengthen our brands and build our financial strength so that we can take advantage of new opportunities.
Page 24 to 27 >
Our Partnership strategy has three strands which define what ‘good’ looks like as we progress towards 2028: 1. Stronger brands and new growth
2. Better jobs, better performing Partners, better pay
a Improving our offer and experience for customers
a Building new business in high growth areas a Continuing to grow market share
a Improving productivity, increasing the sales and profit we can make per Partner
a Achieving higher job satisfaction, as Partners enjoy and contribute more in their roles
a Partners receiving above market pay, because they achieve above market performance
3. Financial sustainability
a Improving profitability so that we can invest more in Partners and customers
a Building our financial strength so we are resilient and can take advantage of commercial opportunities
“ There aren’t many organisations that can think as far ahead as 2028. It’s Your Business 2028 really sets a clear strategy to ensure the Partnership’s future success, with Partners at the centre.”
Sam Shaerf Head of Customer Management, Group Customer Insight
It’s Your Future
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