32 John Lewis Partnership plc Annual Report and Accounts 2016 Our progress against the Partnership Aims


This is the final year we have reviewed performance against our three Partnership Aims. In the short-term, Partners will see continuity in our key initiatives, as we transition to our new strategy, It’s Your Business 2028.


Increase advantage of Partners Define and enable the worthwhile


and satisfying employment of Partners. Principle 1 Increase


advantage of Partners


Grow


Realise market


potential Grow efficiently


Generate sustainable returns for the Partnership and appropriate return for Partners’ ownership.


Our progress in 2015/16 efficiently Realise market potential


Deliver a market-leading offer to customers.


2,400 1,700


John Lewis managers attended development workshops across Retail, Distribution and Head Office.


Waitrose launched Pick Your Own Offers. More than 1m customers are now signed up to the service, choosing 10 products on which to save 20% every time they shop.


Waitrose Partners have completed nearly 7,000 days of specialised training to develop flexible leadership skills in response to changing shopping habits. Invested in our biggest ever training programme for shop managers.


Invested in our John Lewis IT infrastructure to provide an end-to-end view of customer deliveries as they move through the different stages of order fulfilment.


Opened our first Waitrose National Distribution Centre in Summer 2015 at Magna Park, Milton Keynes which will handle around 25,000 nationally available grocery and home products.


Continued work on our new John Lewis distribution centres in Milton Keynes. Once Magna Park 2 is fully operational, it will provide customers with combined online orders for hanging fashion and small items, so they receive fewer parcels. Magna Park 3 brings the distribution for our larger products to the Milton Keynes area.


John Lewis collections, such as Croft home range, continue to inspire, alongside new launches such as Bruce by Bruce Oldfield, and sim-free mobile phones.


+11%


Click & collect Orders (now 53% of online orders)


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