AIR QUALITY
What do customers really want?
When it comes to the consumer market, it can be a minefield to understand customers’ exact requirements and needs. Be it a commercial or a domestic fit, some customers might be searching for a greener, more eco-friendly solution to their heating and cooling needs, while others are searching for an aesthetically pleasing and comfortable answer. Samsung Climate Solutions commercial manager, Andrew Faulkner, explains why, when it comes to selecting an air conditioning unit for your customer, it is more than a question of ‘which box should I fit?’.
T
he five key areas that should be considered for each customer during initial conversations should centre around controls, sizing, productivity, aesthetics and user comfort.
Last year, we worked with RAC Magazine to produce an in-depth industry-leading report, Cooling for Retailers, to highlight these elements that retailers need to take into account for consumers when it comes to air conditioning.”
People, on average, spend over 90% of their lives in and around buildings. It makes sense, then, that architects, designers, engineers, building owners and operators have a massive opportunity to positively impact people’s health and well-being.
28 June 2019
Comfort plays an important part in staff well-being, with temperature having a major impact. Consultants’ body CIBSE suggests a minimum of 16ºC - or 13ºC if employees are doing physical work.
Health and well-being is a growing area of interest in the built environment. The WELL Building Standard is a performance- based system for measuring, certifying and monitoring features of the built environment that impact human health and well-being, administered by the International WELL Building Institute (IWBI). Launched in 2014, more than 480 projects are now registered or certified under the WELL Building Standard in 30 countries.
Retailers must therefore agree beforehand
with the consumer on the desired temperature required. Poor thermal comfort can have a big effect on the morale of the occupants of any building and, in some cases, even their mental and physical health. Any problems with morale or health can affect the productivity of the occupants.
Overheating is also a key problem for building design and can harm productivity, says CIBSE. Overheating happens in a building either through bad design, poor management or inadequate services.
Indoor temperatures over 28°C for long periods will result in increased dissatisfaction and reduced productivity. CIBSE advises that the following steps be taken: ■ Relaxation of formal office dress to
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