company has grown fastest when communication lines are strongest, making the communication of the company’s vision the single most important thing to promote success. She argues that if every employee has a clear understanding of how their work contributes to the broader company goal, including revenue enhancement, the employee is more likely to work harder to achieve those goals and feel they are vital to the company’s success.9 Adaptability and the ability to keep pace with organizational and societal changes are required for leaders to develop and communicate strategic intent.10


It


is important to demonstrate a willingness to collaborate with key stakeholders to determine synergies in activities and vision, with a commitment to reconcile differ- ences when possible to achieve the greater good. Advanced leaders view strategic planning as an ever-evolving process, con-


stantly informed by both facts and the need to shape perceptions in a collaborative manner.10


An effective strategic plan, and therefore an effective leader, brings a united focus to a shared vision for all involved to work toward.


Building Relationships Building effective relationships will lead to trust and learning together, which will improve performance and foster innovation. Leaders create a learning environment for improvement and for developing talent. Leaders know how to offer personal- ized instruction and have the ability to seize teaching and mentoring opportunities. Leadership involves setting expectations for quality work and working with the staff to evaluate competency levels and to create an educational plan to accomplish competency. A strong leader also sets an example through their behavior as a teacher by demonstrating professionalism, upholding ethics and integrity, and sharing life lessons and their vision.11 Successful leaders can build relationships by focusing on six factors: commu- nication, support, safety, competence, continuous renewal, and trust.12


Effective


communication can be both complex and subtle at the same time; good communi- cators relay expectations with real-time feedback on whether those expectations are achieved. Support can come in many forms, such as financial, physical, emo- tional, and moral. Safety encompasses the basic human need to feel physically, emotionally, and psychologically safe in their environment. Leaders who recognize limitations in their own competency and who know to depend on others to fill in their knowledge gaps will have gained an invaluable skill and have built trust with their team. Continuous renewal refers to leaders who take care of themselves by making time for rest and healthy pursuits outside of work and encouraging their employees to do the same. Finally, though trust takes time to build, it is the most important thing leaders establish between themselves and their employees.12


Collaborative Coaching


A collaborative leader shares goals, includes the team in decision making when- ever possible, asks for help, shares the problems, and uses input to build solutions.13 Collaboration is a social skill essential to individual and group success. It involves getting to know each other, showing empathy, and fostering a culture of loyalty and trust to allow diverse or conflicting ideas to exist without personal disagreement.14


CHAPTER 2: Advanced Leadership Skills 29


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