Despite the rise in texting, email is still used constantly in the workplace. It can


be very useful for general, nonsensitive information when you don’t need feedback or when you need to provide written instructions. Choose your communication method based on the type of information you are sending. Generally, the more im- personal the communication is, the less likely it is to be clear to everyone due to the inability to assess nonverbal cues, determine tone of voice, or ask clarifying questions. General tips for effective emails include the following:


› Don’t overcommunicate by email, either in terms of frequency or content. Make good use of subject lines by keeping them brief and using key words such as


Action Required by (date), Vacation Request, and Update to draw attention to the email.24,25


› Be polite. Always be professional and respectful.


› Watch your tone. Choice of words, punctuation, capitalization, and sentence length can easily be misinterpreted without visual and verbal cues.


› Proofread. Typos and poor grammar reflect a lack of attention to detail.


› Use Reply All with care! Think carefully about who truly needs a response. Typic- ally, that is someone who has been copied on the original email. You should avoid replying to all recipients if your response is not relevant to everyone, especially if your response relates to confidential or sensitive information.


› Indicate whether or not you expect a reply or other action to be taken as a result of the email.


Follow confidentiality guidelines with vigilance. Ensure that you and your team


know which communication methods are approved and how to utilize encryption. Email encryption is the process of converting email messages and attachments into an unrecognizable form to protect the contents from being read by anyone other than the intended recipients. Encrypted email messages typically require authentication before they can be read. As you build relationships with your team, ask members how they prefer to communicate. For example, ask, “What’s the best way for us to stay in touch on this project?”26


Sensitive information, such as delivering bad news or


addressing a performance issue, should never be communicated via email or text.17,18 Communication of protected health information (PHI) via text may be allowed, but there are usually stringent requirements regarding its use. Finally, an unwritten but important rule is as follows: if email or text communication becomes volatile or con- tentious, the best recourse is to pick up the phone or arrange to discuss the matter face-to-face where there will be less chance of misinterpretation of intent or tone.


Self-Awareness


Self-awareness is the ability to monitor one’s own emotions and reactions. Lack of self-awareness can easily derail a new leader. This can be one of the most challenging of the core skills to develop, but once developed, it can serve as the foundation for developing your other leadership skills.3,11,27


al, “We are the worst judges of our own strengths and weaknesses, so it’s vitally important to have women and men whom we trust offer insights on what we’re


8 EFFECTIVE LEADERSHIP & MANAGEMENT IN NUTRITION & DIETETICS According to Scisco et Keep messages clear and brief. Send information in discrete chunks


by topic, using multiple emails if necessary. Make use of bullet points and num- bered lists whenever possible.


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