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Institute of Medicine (US) Committee on Quality of Healthcare in America. Crossing the Quality Chasm: A New Health System for the 21st Century. National Academies Press; 2001.
2 AHRQ Agency for Healthcare Research and Quality. The National Quality Strategy: Fact Sheet. US Department of Health and Human Services website. November 2016. Accessed March 17, 2022. www . ahrq .gov / workingforquality / about / nqs - fact - sheets / nqs - fact - sheet - 0214 .html#:~:text = The % 20National % 20Quality % 20Strategy % 20 % 28NQS % 29 % 20was % 20first % 20published,U . S . % 20Department % 20of % 20Health % 20and % 20Human % 20Services % 20 % 28HHS % 29
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5 McLaughlin DB, Olson JR. 2017 Healthcare Operations Management. 3rd ed. Health Administration Press; 2017.
6 Agency for Healthcare Research and Quality. Health Literacy Universal Precautions Tool Kit, 2nd Edition: Plan, Do, Study, Act (PDSA) Directions and Examples. Updated September 2020. Agency for Healthcare Research and Quality website. Accessed April 6, 2022. www . ahrq . gov / health - literacy / improve / precautions / tool2b . html
7 Foster J. Differentiating quality improvement and research activities. Clin Nurse Spec. 2013;27(1):10-13. doi:10 . 1097 / NUR . 0b013e3182776db5
8 Creasy T. Why do improvement projects in healthcare fail? Becker’s Hospital Review website. Accessed April 2, 2022. www . beckershospitalreview . com / hospital - management - administration / why - do - improvement - projects - in - healthcare - fail . html
9 Brock M. QI: Getting Inside Quality Improvement Mindset. National Center for Quality Assurance website. January 13, 2016. Accessed April 2, 2022. www . ncqa . org / blog / qi - insidemindset/
10 Weick KE, Sutcliffe KM. Managing the Unexpected: Sustained Performance in a Complex World. 3rd ed. Jossey-Bass; 2015.
11 de Koning H, Verver JP, van den Heuvel J, Bisgaard S, Does RJ. Lean Six Sigma in healthcare. J Healthc Qual. 2006;28(2):4-11.
12 Chassin MR, Loeb JM. The ongoing quality improvement journey: next stop, high reliability. Health Aff. 2011;30(4):559-568.
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14 Institute for Healthcare Improvement. Run chart tool. Accessed April 1, 2022. Institute for Healthcare Improvement website.
www.ihi.org/resources/Pages/Tools/RunChart.aspx
15 Institute for Healthcare Improvement. Pareto chart. Institute for Healthcare Improvement website. Accessed April 2, 2022. www . ihi .org / resources / Pages / Tools / ParetoDiagram . aspx ? PostAuthRed = / resources / _ layouts / download .aspx ? SourceURL = / resources / Knowledge % 20Center % 20Assets / Tools % 20 - % 20ParetoChart _ a8d425fd -ac16 - 4197 - be1a - 5c27d1d23fbe / QIToolkit _ ParetoChart . pdf
16 Institute for Healthcare Improvement. Improvement stories. Institute for Healthcare Improvement website. Accessed April 2, 2022. www . ihi . org / resources /Pages / ImprovementStories / SuccessfulMeasurementForImprovement . aspx
17 Brainwriting. Agency for Healthcare Research and Quality website. Accessed April 9,2022. www . ahrq . gov / cpi / index . html
18 Institute for Healthcare Improvement. Idea generation tools: brainstorming, affinity grouping, and multivoting. Institute for Healthcare Improvement website. Accessed April 9, 2022. www . ihi . org / resources /Pages / Tools / BrainstormingAffinityGroupingandMultivoting . aspx ?
19 Use of an affinity diagram as a brainstorming tool. Six Sigma website. March 22, 2017. Accessed April 9, 2022. www . 6sigma . us / six - sigma -articles / affinity - diagram - as - brainstorming - tool
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