services, military and civil aviation are dedicated professionals who normally do not indulge in negative behaviors. However, being human, some of us slip up and need to be able to deal with negative feedback. You must be able to ask questions and also deal with the fallout from your decisions and performance. It’s tough enough in maintenance but I was happy not to be constantly checked like the pilots and air traffic controllers. As the years went by I found that the further from the flight line, like in manufacturing, the more time for analysis. On the flight line problems and solutions came fast. The bottom line is that you must deal with conflicts and some ill-mannered people, even in fast-paced environments. On occasion some of them might have legitimate complaints but have no idea how to deal with them successfully, especially if the situation involves a governmental agency.
SOME INDUSTRY VIEWS ON INSPECTORS Over the years I have heard many comments regarding the abilities of government inspectors. I frequently hear that they are incompetent, otherwise they would be working in the private sector. Another variation is that they once worked in the private sector but could not keep a job or they have no experience in my area of aviation work. They came from the military and have no civil experience. They have no business experience. These types of comments can reflect underlying views and can then lead to misunderstandings of what inspectors are capable of and what their responsibilities and challenges are. Inspectors are normally only hired after a rigorous selection process comparable to private industry. They sit through exams, appear before panels (normally three- person panels) and must pass both oral and written exams. They also need to hold current credentials and/or licenses in their hiring field. Today they often also need to have private sector management experience. Many inspectors not only hold trade and professional licenses and certificates but university degrees as well. In many countries you can add in second or third language skills. Then their experience is assessed as most regulatory bodies want several years of field experience. Most of the military types are well qualified and, if from the officer ranks, usually have university degrees as well. Many inspectors are multi- qualified. The incompetent argument can be set aside.
SOME INSPECTORS’ COMMENTS ON INDUSTRY One hears inspectors saying unfounded things about industry as well. Here are some of them that I heard during my 33 years of regulatory work. “People in civil aviation are only interested in money and not safety.” “They only care about profits” (normally directed at owners, usually
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