COMPLIANCE Changing behaviour can cut over-spend by 15%
BUSINESSES COULD REDUCE TRAVEL OVER-SPEND by up to 15 per cent by enforcing existing corporate travel policies, research from Carlson Wagonlit Travel’s Solutions Group has found. The research focuses on the challenges of policy compliance and how to influence the behaviour of travellers. Katie Raddatz, head of
the CWT’s Solutions Group Americas, said enforcing compliance is one of the hardest parts of a buyer’s job but also the area with “significant missed savings”. “Travel departments spend
significant time and resources getting the best corporate
deals to keep costs down,” said Raddatz. “But often travellers think the policy might not apply to them or they just don’t know the policy.” The research, Behaviour
Management: A New Way to Think about an Old Problem, outlines four stages to better manage traveller behaviour. The first is to analyse – start with an analysis of the potential savings and the different traveller segments to uncover non-compliance issues. Second: educate – traveller scorecards are created to educate stakeholders by using terms and language they use with a format that can be immediately executed. Third: engage – traveller scorecards,
containing individualised reports, are sent directly to the traveller. The clear information in the reports makes it easier for managers to speak to employees about their booking behaviour.
And lastly, compete – creating a traveller gamification programme promotes positive traveller behaviour by introducing motivating, game-like elements that provides incentives to travellers to staycompliant.
AIRLINES AIR BOOKINGS
British Airways: new credit card fees up to £20 BRITISH AIRWAYS IS TO CHARGE
TRAVELLERS up to £20 for using a credit card on flight bookings. The airline has confirmed that customers paying by credit card will be charged a 1 per cent fee of their total ticket price, up to a maximum of £20. The current fee is a flat £5 per person per
ACCOMMODATION
AIRBNB INTRODUCES 90-DAY LIMIT FOR LONDON HOSTS
AIRBNB HAS ANNOUNCED IT WILL BAN HOSTS IN LONDON from renting out their property for more than 90 days in a year. The sharing economy provider said it will introduce “new and automated limits” to ensure entire home listings in the capital do not exceed the annual cap. It will send hosts notifications as they approach the 90-day limit, giving details of
BUYINGBUSINESSTRAVEL.COM
where to seek permission if they want to continue sharing whole properties in that calendar year.
Airbnb has come under pressure over the past few years from cities and hotels who have complained about lack of regulation and the site contributing to the housing crisis, with it being partly blamed for the lack of long-term rentals.
booking for both consumer and trade credit cards. In a statement BA said that they “do not profit from these changes”, and they contribute towards the “fees levied by the credit card companies”.
The fee will also be rolled out in Spain, Switzerland and Finland – capped at Ð25 and CHF30 – on the same date. This change does not affect payments made by debit cards.
Air France and KLM unveils fare options in economy class
AIR FRANCE AND KLM ARE INTRODUCING NEW FARE OPTIONS in their economy class offering. Available on all
international flights within Europe, and to North Africa and Israel, passengers will be able to choose from three separate products.
The ‘Light’ product for
passengers looking for the lowest available fare and travelling without checked in baggage. The ‘Standard’ product
for an additional fee of Ð40-50, offers the customer additional benefits, such as the possibility to check in one item of baggage free of charge and to change their ticket for a fee. Finally, the ‘Flex’ product for an additional fee of Ð70-150, offering maximum flexibility.
BBT January/February 2017 13
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