TRAINING & EDUCATION TC:
Do you see such systems as being the ‘future’ of the industry,
and the way that training services can be delivered?
NA:
Kärcher Fleet is part of our new, Connected Cleaning
digital portfolio. It is a new and valuable tool that gives our customers real-time management data at a glance. This ability to monitor actual machine usage against plan is particularly useful for larger BSCs and FMs with multiple sites. This mobile, cloud-based visibility not only assists in proving contract adherence and protects against loss, but it also helps in planning alternate shifts or redeployment for deep cleans, as well as highlighting, through usage statistics, where additional training may be required.
TC:
Do you believe it’s still important to keep a physical training
academy where people come in, and see things up front and personal, rather than doing all of their training online?
NA:
Hands-on training will always be key in our industry; you
cannot learn and experience how cleaning products and their detergents work without it. We do provide a supplementary e-Academy online training system for our staff – but this serves primarily as an introduction to our vast range of products before their formal Academy training and as a reminder and reference tool for them once their physical training is complete.
TC:
“Hands-on training will always be key in our industry; you cannot learn and experience
how cleaning products and their detergents work without it. “
www.tomorrowscleaning.com
Is the new Academy a central hub of training for the whole country?
Are there similar sites across the country/ Europe? What benefits can come from having a main, central facility?
NA: TC:
Our Academy in Banbury is our flagship in the UK and
yes, we have similar models in our other global subsidiaries, all carrying the same Kärcher standard and knowledge-sharing ethos.
Does the Academy provide training just for Kärcher
employees or for both employees and customers? How does it differentiate its offering between the two?
NA:
Yes, we train all staff – the courses we provide for them
are tailored to match their job role. We Tomorrow’s Cleaning October 2016 | 69
train our Kärcher Dealers to a very high level and develop them as we do our staff. We have a high innovation rate of new products and so new product training is important to us to share the knowledge quickly and correctly across our extensive distribution network. We also train our contract cleaning industry customers; this is tailored around the Kärcher products they have chosen and the application of cleaning that their sites require.
TC:
As Training Manager, it’s obviously very important to you
personally, but how essential is training and education to Kärcher as a whole?
NA: TC:
Very important – regular training sessions are held
between other Kärcher subsidiaries to share and develop our knowledge globally. This Kärcher standard is demonstrated in our Academies worldwide and we are very proud to have this new leading-edge Academy facility in Banbury.
Does this new training Academy underline Kärcher’s commitment
to providing proper training and education? How do you feel it does this?
NA: TC:
NA:
Absolutely, our new, larger, purpose-built training areas
mean we can increase our already extensive training programmes throughout our business network.
Why do you think it is important to show such commitment to
providing proper training, not just to employees, but to customers as well? Does it add to the customer service offering that Kärcher provide?
Training is crucial to our tailor-made solutions
approach. It’s the single most important way we ensure our customers gain maximum benefit from our products. If we show them how to use and look after their machine and the best functionalities specific to their site, then they will get the most from Kärcher products, perfecting cleaning results and prolonging product lifetime.
www.karcher.co.uk
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96