14 News SUDOKU


FILL in this Sudoku and send it to us for a chance to win a great prize – a £50 gift voucher. Send your answers to:


KEY SUDOKU, the Key magazine, FREEPOST RTJU-TRRA-GHKA, Wheatley Group, Wheatley House, 25 Cochrane Street, Glasgow G1 1HL by 4 March 2016.


LAST ISSUE’S SUDOKU WHAT’S iNWIN AN iPAD 2 i Name: Address:


The winner of the Sudoku competition in the last issue of the Key was Lesley McNicol, of Knightswood. Lesley wins £50 worth of shopping vouchers.


Terms and conditions can be found on the GHA website at www.gha.org.uk/competitions


COMPLAINTS update


THE Scottish Housing Regulator has developed a set of indicators that relate to complaint handling for GHA to report against.


Across GHA during the


third quarter 2015/16, 244 complaints were resolved. Of these, 137 (56%) were upheld and 236 (97%) were resolved within the agreed timescale.


The most common type of complaint received related to repairs. The most common reason was around communication around appointments and timescales.


theKEY - www.gha.org.uk


This matter has been highlighted to our contractor to ensure that appointments are appropriately and effectively scheduled and communicated to tenants.


We want to hear about


your experience so that we can learn and respond to the things we don’t do so well.


We aim to resolve all complaints within five working days. You’ll know the name of the member of staff dealing with your complaint, and they’ll keep you informed of progress.


You can make a complaint, comment or compliment by:


n calling us on 0800 479 7979


n dropping in to one of our local offices


n using our complaints form


n writing to your local office


n visiting our one-stop shop at 173 Trongate


n emailing us at complaints@gha.org.uk


Telephone number: i i


KIDS’ GROUP Glasgow Club Springburn, 2 Kay Street, G21 1JY. Fridays from 4-6pm. FREE. Youngsters aged 5-12 can take part in basketball, arts and crafts, table tennis, reading challenges and more.


For more info, call 276 1690.


TODDLER TIME Kelvingrove Art Gallery and Museum, Argyle Street, G3 8AG. Sundays from 11.30am. FREE. Songs, rhymes and stories for the pre-fives.


WE have another iPad 2 to give away in our competition for Glasgow Gold members. To win one of the amazing tablet computers, just answer this simple question: A story on page 3 shows tenant Tony Philip inside the new diner he opened with help from Glasgow Gold - but what’s it called?


For more info, call 276 9599.


Na


A) 49 States Diner B) 51 States Diner C) 50 States Diner


HEALTH WALKS


Send your answers to the Key magazine,


FREEPOST RTJU-TRRA- MaryhilGHKA, Wheatlel Hub, 186


Wheatley House, 25 y Group,


Wyndford Road, G20 8HF. Wednesdays from 10am.


i i


Cochrane Street, Glasgow FREE. G1 1HL by 4 March 2016. Gentle walks through local p name, address and con act eep you fit and healthy.


Please include your full arks and green spaces to k number. Terms and


conditions can be found at www.gha.org.uk


FAMILY DRAMA GROUP Bluevale Neighbourhood Centre, 30 Abernethy Street, G31 3SX. Mondays from 4-6pm. FREE. Drama games, songs and dancing for ages 4-11.


Remember, only one entry per household. Thomas White, of


For more info, call 030 0343 0400.


Thornliebank, correctly answered the iPad2 competition in the last issue of the Key. Bluevale and Whitevale were the blocks which were demolished.


For more info, call 550 0750.


Find us on facebook at Facebook.com/ glasgowhousing and Twitter


@glasgowhousing SU


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