12 News On target for success


GHA aims to deliver excellent services – and we set targets to measure how we’re doing.


The Scottish Housing


Regulator also expects all social landlords, including GHA, to perform well and monitors what we do. Here are our latest


performance figures: n Percentage of tenants satisfied with the overall service provided by GHA –


KEYinfo


SINCE 2003, GHA HAS DELIVERED: 45,322 CENTRAL HEATING SYSTEMS 14,683 NEW WINDOWS 47,522 NEW KITCHENS 47,169 NEW BATHROOMS


WE HAVE ALSO: OVERCLAD 40,098 HOMES, REROOFED 38,194 AND REWIRED ANOTHER 44,494 HOMES


Funeral Services McLean’s 644 Alexandra Parade, Dennistoun


91% in our last survey n Reactive repairs completed right first time – 95.71% (target 98%) n Average time to let homes – 15.13 days (target 14.79 days) n Gross rent arrears – 4.48% (target 4.4%) n Value of sitting tenant arrears - £3.58m. We’ll keep you updated on our performance figures in future editions of the Key.


YOUR LETTER


Dear the Key I stayed in Inglis Street and my family watched the Bluevale/Whitevale tower blocks being built. My mum was allocated a flat on the 20th floor. Mum and three daughters went up in the lift. I was still shaking at 7.30pm that night. We went out on to the veranda - what a view! My sister and her husband moved next door to mum. He was a concierge on site, as was my sister. Elizabeth Stewart, Cumbernauld Road Always great to hear people’s memories of housing in the city, Elizabeth. There are quite a few changes in the Gallowgate, with more new homes to come.


An Independent Family funeral parlour providing a


quality service, whilst looking to keep costs affordable McLean’s Funeral Services –


Servicing our community for 19 Years Tel: 0141 550 0533 - 24 Hours


theKEY - www.gha.org.uk


Dear the Key I live in a two-bedroom home with my partner and four children. I continuously bid on properties on Home Finder with no success. I’m in Group 3 for overcrowding but I also have medical conditions yet I live in an upper cottage. I can’t understand why we haven’t been rehoused considering our situation. John Ferguson, Inverleith Street Hi John. Three-bedroom homes don’t often become available. Best thing is to continue to note interest in homes in a variety of areas. You should consider also applying to other landlords, including the private sector, to increase your chances. Staff at your local office will be happy to discuss your application and help you find a home that suits. Hope this helps.


Dear the Key I’d like to thank my housing officer Elaine Roberts for everything she has done for me in 2015. Elaine is always there for everyone and is always very professional and gets things done. Thanks again Elaine. Shirley Knotts, Castlemilk Drive


Thanks Shirley. We’ve passed on your kind comments to Elaine.


Dear the Key I’d like to say a big thank-you to my housing officer Eleanor Keilt for all her help during my stay in hospital. Also to my neighbours for making me welcome. John Murdoch, Crosshill Avenue Always nice for staff to get the praise they deserve, John.


Dear the Key I wish to express my deepest gratitude for sending me a voucher for my Christmas shopping list. What a great surprise. You are a very caring and generous company looking after old people. God bless. Andy Stadalius, Barfillan Drive Thanks Andy. Your comments are much appreciated.


Dear the Key Years ago, they had some elephants down on Clydeside. I bought some


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