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YEARS REWARDING EXCELLENCE


CUSTOMER SERVICE (1-3 PHARMACIES) HARRISON HEALTHCARE BElfASt


In today’s market, where supermarkets are providing ‘one-stop stores’, customer service has never been more important. fortunately Harrison Healthcare on Belfast’s Donegall Pass have their customer service pitch perfect.


the mystery shopper, who visited the pharmacy during the judging process, remarked that ‘as soon as I entered the premises I was greeted with a


20 - PHARMACY In foCUS


'hello 'by a male staff member who turned out to be the pharmacist. His friendly attitude made me feel very welcome and valued’: exactly what today’s customer or patient is looking for.


‘Customer service is vitally important in today’s pharmacy market,’ pharmacy owner, Colin Harrison, told Pif. ‘the customer or patient isn’t simply looking to have a prescription


filled, they’re looking for information, support and guidance – all delivered with warmth and understanding.


‘Every member of our team is trained to greet customers in a warm and friendly manner, and to always make eye contact. We have to remember that we may be the only person that that customer speaks to during the day. our role goes much further than simply providing medication.’


‘the Pharmacy in focus Awards provide an opportunity for us to demonstrate our support for the pharmacy sector,’ said nigel Walsh from award sponsor, Ulster Bank. ‘the importance of this sector in the marketplace in general and for northern Ireland industry in particular cannot be overestimated.’


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