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Excerpted with permission from Club Business International Magazine.
We’re also rethinking how to build bonds with our customers who, today, have different expectations about that relationship.
PA: For context, please tell us a bit about your company, FutureSights Labs, and the services it provides.
SM: FutureSights Labs is a research, consulting, and publishing firm that’s exploring the trends affecting leader- ship, and life, in the new world of work that we’re all dealing with. Our staff of five conducts research, writes, con- sults, and provides digital training for clients ranging from IBM and Chevron, to entrepreneurs who run small and mid- size companies.
PA: You’ve mentioned the fundamental changes that tech- nology has caused in terms of relationships over the last de- cade. What do you think we’ve gained— and what do you think we’ve lost?
SM: On the upside, we are more con- nected than ever via mobile and digi- tal technologies. However, we must be careful not to lose the magic that hap- pens when we connect in the present moment, in the physi-
Seth Mattison
THIS IHRSA 2017 KEYNOTE SPEAKER WILL EXPLAIN THE IMPACT THAT THE WORKPLACE “RELATIONSHIP REVOLUTION” IS GOING TO HAVE ON HEALTH CLUBS
BY PATRICIA AMEND
PATRICA AMEND: Your keynote pre- sentation at IHRSA 2017 is entitled, “Relationship Revolution: Building Better Connections in the Digital Age.” Why this topic? And why now?
SETH MATTISON: Success in life and work is based on our ability to form au- thentic and meaningful relationships.
34 Fitness Business Canada January/February 2017
Technology is helping us to become more connected— yet, simultaneously, disconnected. Navigating this dichoto- my successfully requires us to be very intentional about how we utilize these incredible digital tools we have … without losing the magic and beauty of connecting in the flesh. It’s the perfect time to discuss this,
since we’re all thinking about how to drive connection, collaboration, and innovation inside our organizations.
cal space—a process that forms last- ing, meaningful bonds. Technology shouldn’t be a replacement for connection. On the downside, our digitally em-
powered world has given rise to what psychologists call the online “disinhi- bition effect.” Factors like anonymity, invisibility, a lack of authority, and the fact that we’re not communicating in real time strip away the mores that so- ciety has spent millennia developing. People say nasty things from behind
a screen that they’d never say to some- one’s face. A survey published in 2014 found that 70% of 18-to-24-year-olds who use the Internet had been sub- jected to harassment, and 26% of the women that age reported they’d been stalked online.
PA: How, specifically, is technology changing the workplace?
SM: It’s expanding the amount of in- formation available. The democra- tization of information throughout
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