FBC
UPFRONT» Q&A
Q&A
What steps do you take when a monthly membership payment is returned NSF?
Adam Assenza
roadblock in this equation is if this method of payment becomes compro- mised through a cancelled card, reject- ed withdrawal or non-sufficient funds (NSF). Our clients choose between a con-
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tract and no-contract agreement; the no-contract option is more costly. It is our clients’ responsibility to make sure their monthly dues are received by the gym (unless of course the membership is paid upfront in full). If a client’s monthly dues are re-
jected on the backend, due to one of the situations mentioned above, we rely on our membership management system to pursue the missed payment.
Dean Brown 12 Fitness Business Canada January/February 2017
t our club, we only accept pre- authorized payments via direct deposit or credit card. The only
This external company has a dedicat- ed staff that reaches out to our clients who have outstanding dues. This takes the job out of the hands of our staff members. The management company makes
phone calls and sends daily emails as a first point of action until clients have rectified their dues. Our club charges $10 for every re-
jected monthly payment. In extreme cases, if fees are continually rejected and monthly dues are not rectified for long periods of time, invoices and col- lections notices are sent to the client in an effort to retrieve a lump sum of the missing dues. This kind of conclusion can affect a client’s credit score in the long run and also their relationship with our club and staff.
Adam “Maverick” Assenza physical therapist, strength & conditioning coach, personal trainer Maverick Performance Inc. Burlington, Ontario
Elizabeth Cummings
doesn’t draft, it shows as an outstand- ing payment on the member’s ac- count. As they come into the club, we alert them to this. We try to be discreet because we understand that things happen to lots of people for var- ious reasons. We try to draft payment again every seven days to see if it will go through. Since these are credit card pay-
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ments, there are no penalty charges applied by the credit card company to either side if a payment doesn’t go through. The payment just doesn’t run. If the member doesn’t come into the club, we call members and let
t Life Time Athletic, all of our payments are set up through credit cards. If a payment
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